Clerical Assistant 3 (PSP Employees Only)

THE POSITION

Step into a valuable career-building role as a Clerical Assistant 3 with the Pennsylvania State Police (PSP). This opportunity allows you to expand your skills while supporting important reporting systems used throughout the Commonwealth of Pennsylvania. You will take on responsibilities that strengthen accuracy, service, and communication both within and outside the agency. This role is an excellent opportunity for employees looking to grow their experience. Apply today!

DESCRIPTION OF WORK

This position provides clerical assistance, help desk support, and training support for the Uniform Crime Reporting (UCR) programs and the Pennsylvania Police Pursuit Reporting System (PPPRS). It helps ensure accurate data, strong customer service, and efficient system operation. As a Clerical Assistant 3, you will perform the following duties:

• Help Desk Support: Answer calls, emails, and messages while guiding users of the Pennsylvania Uniform Crime Reporting System (PAUCRS) and PPPRS
• Program Guidance: Advise submitting jurisdictions about UCR Program guidelines and PAUCRS submission requirements
• Data Review: Conduct quality checks to verify accuracy and resolve issues with submitted information
• Account Assistance: Resolve account problems, update user access, and support password recovery
• Training Support: Assist with preparing training materials, scheduling attendees, and managing training records
• Clerical Tasks: Sort mail, prepare outgoing documents, type and proofread unit correspondence, and assist with reporting needs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable. 
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Organization or Location Restrictions:

• This posting is restricted to Pennsylvania State Police employees only. 

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements: 

• You must be able to perform essential job functions.

Legal Requirements: 

• You must pass criminal history and background investigations if you do not have a current Pennsylvania State Police background on file.
• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. 

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding.  If no applicable union-covered bidders apply, other applicants may be considered. 

• Seniority rights apply for Clerical Assistant 2s
• Seniority/Promotion Unit: 019 - Pennsylvania State Police Headquarters including Academy and Troops H (all stations) and T (Highspire and Newville)
   

Permanent full-time Clerical Assistant 3s can be considered for lateral transfer. 

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). 
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. 
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.  
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Benefits

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. 

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* 

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

Supplemental Questions

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Agency Information

EmployerCommonwealth of PennsylvaniaAddress 613 North Street

Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov