Clerk III 60% 2nd Shift - Downtown Campus

%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EThe University of Iowa Health Care Department of Pathology is seeking to fill a Clerk III who under general supervision and demonstrating exceptional customer service, welcomes and greets patients and guests to Iowa Health Care at the Information Desk. Provides directions and information on hospital services and amenities on the telephone and in person in compliance with hospital policies. Conducts and implements service recovery as necessary.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Ci%3E%3Cstrong%3EA career with University of Iowa Health Care is more than a job. Here, you’re part of something greater, something bigger. Our downtown campus is a 194-bed hospital (located at 500 E Market Street, Iowa City) providing a community-based model of care while directly connected to the expertise, technology, collaboration, and support of our entire health system. Join the team at our downtown campus. You’ll find meaning and purpose knowing that your work helps make all of Iowa better.%3C/strong%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3E%3Cu%3ESchedule%3C/u%3E%3C/strong%3E%3Ci%3E%3Cstrong%3E: %3C/strong%3E%3C/i%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cspan data-olk-copy-source=%22MessageBody%22%3E60% PM Clerk III - Mondays %26amp; Wednesdays 2:00PM-8:00PM + Tuesdays, Thursdays, Fridays 4:00PM-8:00PM (24 hours per week)%3C/span%3E%3C/span%3E%3C/p%3E%3Ch3%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3E%3Cu%3EPosition Responsibilities%3C/u%3E%3C/strong%3E%3C/span%3E%3C/h3%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E1)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Provide excellent customer service to patients, families, guests, and staff, maintaining a positive and professional attitude at all times.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E2)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Utilizing excellent communication skills, provide information, directions, and assistance for patients and guests on the telephone and in person.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E3)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Provide service recovery when needed, assessing the situation, and ensuring service excellence initiatives are met.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E4)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Answer phone calls and provide appropriate responses, following customer service standards. Make and transfer phone calls to appropriate parties when necessary.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E5)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Respect dignity and privacy of all patients and guests, carefully observing privacy encounter directives.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E6)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Maintain confidentiality in accordance with Iowa Health Care and HIPAA guidelines.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E7)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Provide wheelchair assistance when needed, promoting safety. Arrange patient and guest transport requests via the transport module in EPIC.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E8)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Accurately coordinate deliveries to the desk, logging items and contacting appropriate departments in a timely manner, following proper protocols.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E9)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Receive and transfer Lost and Found items to Safety %26amp; Security, following proper protocols.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E10)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Provide information on parking options.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E11)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Skillfully navigate computer software including EPIC, Lost and Found program, Microsoft Office, and operate office equipment.%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E12)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Have a working knowledge of the MCD Guest Lodging Program and operations.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E13)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Follow all safety protocols and have conversations regarding visitor guidelines when necessary.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E14)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Provide guidance for inquiries related to medical records, billing, and other departments as needed. Coordinate incoming/outgoing medical records and requests.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E15)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Arrange interpreters when needed, utilizing the GLOBO iPad technology.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E16)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Complete required compliances and training.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E17)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Maintain professional work ethic while working independently or with a team.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E18)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Maintain a neat and clean work environment.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E19)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Perform other projects and duties as assigned.%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E20)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Demonstrate the Iowa Health Care WE CARE core values.%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3Ch3%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3E%3Cu%3EKey Knowledge, Skills, and Abilities%3C/u%3E%3C/strong%3E%3C/span%3E%3C/h3%3E%3Cp%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E1)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Knowledge of office routines and functions sufficient to refer visitors and telephone calls, and to route correspondence by name and functional area%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E2)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Knowledge of institutional and unit policies, processes and forms%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E3)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Knowledge of proper format, grammar, spelling, punctuation and capitalization%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E4)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Ability to follow oral and written instructions and apply institutional and other policies accurately%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E5)%26nbsp;%26nbsp;%26nbsp;%26nbsp;Ability to gather, evaluate and display data in appropriate format and keep accurate records%3C/span%3E%3Cbr%3E%26nbsp;%3C/p%3E

Minimum Eligibility Requirements

·         Any combination of related clerical experience related to undergraduate education and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desired Qualifications
Ability to demonstrate exceptional customer service excellence with every patient and guest in a fast-paced environment. Must have good communication skills, pay attention to detail, and be able to prioritize multiple tasks. In person and on the telephone, must be able to demonstrate a professional presence. Skill in using computer software and operating basic office equipment is required. Must be able to remain in a stationary position for extended periods of time.

 

Application Process:

Please include a resume with your submission. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Emilio Villagrana at [email protected].

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. This position is not eligible for University sponsorship for employment authorization.

Job Details
Primary Location: Iowa City
Job: Administrative/Professional
Organization: Healthcare
Schedule: Regular
Job Type: Part-time
Job Posting: Sep 23, 2026, 8:48:27 AM