Client Billing Operations Analyst

Triumvirate Environmental is an environmental services firm providing compliance management services to organizations across several industries. The Client Billing Operations Analyst owns reporting and analysis for sales cycle management, billing accuracy, and account operations, while identifying process improvements and communicating actionable insights to stakeholders.

What you'll do:

• Build and maintain dashboards tracking CPQ status, customer onboarding progress, purchase order (PO) gaps, and team workload
• Translate raw operational data into clear, digestible visuals and narratives for both technical and non-technical audiences
• Prepare data for Quarterly Business Reviews (QBRs), monthly waste account reporting, and leadership summaries
• Analyze recurring delays, rework, billing gaps, and process bottlenecks to identify root causes and translate them into concrete, actionable recommendations
• Recommend and help implement process improvements that reduce errors and cycle time
• Document processes and reporting logic so they're repeatable and scalable
• Support forecasting related to Sales Ops workload and team capacity planning
• Identify opportunities to standardize and streamline Sales Ops workflows
• Partner closely with Technical Services and Sales leadership to improve data quality at the point of intake
• Serve as a liaison between Sales, Billing, and Technical Services to resolve data and process gaps
• Communicate findings and recommendations clearly to stakeholders at multiple levels

What they're looking for:

• Bachelor's degree in Business, Finance, Operations, or a related field (or equivalent experience)
• 1-2+ years of experience in sales operations, business operations, or a similar analytical role
• Advanced Excel skills required, including pivot tables and dashboard-building experience
• Demonstrated ability to identify process inefficiencies and drive improvement
• Strong analytical and detail-oriented approach, with the ability to translate data trends into actionable recommendations and next steps
• Strong written and verbal communication skills
• Proven ability to collaborate effectively across departments to align data quality and process improvements
• Comfortable operating amid ambiguity, with the ability to bring structure to loosely defined problems
• Must be eligible to work in the United States without future sponsorship
• Must have a reliable form of transportation
• Advanced Excel skills required, including pivot tables and dashboard-building experience (Power BI, Tableau, or similar a plus)

Benefits:

• Fully onsite for the first 90 days; after 90 days, a hybrid schedule approved by the manager and Human Resources.
• Health, Dental and Vision Insurance
• 401k contributions
• Generous tuition reimbursement program
• Safety training for some positions
• Opportunities for external trainings and certifications
• Mentorship & Career Succession Planning
• Relocation Opportunities
• Auto/Home insurance discounts
• Pet assistance discount plans