Client Service Manager ELH - Austin 2027

IBM is a technology and consulting company focused on helping clients build, design, code, consult, and solve complex technology challenges. The Entry-Level Client Service Manager will support technology lifecycle service offerings, analyze market opportunities, collaborate across functions, and oversee project delivery for client engagements while meeting quality and financial standards.

What you'll do:

• Support the development, management, and evolution of lifecycle service offerings across hardware, software, and hybrid environments
• Conduct market and competitive analyses to identify client needs and growth opportunities
• Collaborate with engineering, solutioning, and delivery teams to define service scope, pricing models, and value propositions
• Develop offering documentation, value narratives, and internal enablement materials
• Track key performance metrics to assess offering adoption, profitability, and client satisfaction
• Oversee the successful execution of contractual deliverables for assigned clients. And ensure all services and solutions meet agreed quality standards and financial objectives
• Contribute to continuous improvement initiatives in delivery models, automation, and client experience

What they're looking for:

• Pursuing or recently completed a degree in Business, Computer Science, Engineering, Information Systems, or a related field
• Strong analytical and problem-solving skills with attention to detail
• Interest in product or offering management, digital transformation, or enterprise IT services
• Excellent written and verbal communication skills
• Ability to work collaboratively in cross-functional, global teams
• Familiarity with cloud, AI, or infrastructure technologies is a plus
• Ability to drive relentless towards a business target
• Must be a self-starter with excellent ability to work independently
• Experience with product lifecycle management, project management discipline, agile development, or service design
• Knowledge of financial modeling, business case development, or pricing strategy
• Exposure to enterprise clients or managed services environments
• Demonstrated curiosity and adaptability in learning new technologies