Client Services Lead, Utilities& Manufacturing RPO- Remote

Are you looking for a career with purpose? Your search ends today! Talent Solutions RPO is seeking an experienced Client Services Lead to oversee the delivery, performance, and success of a key client program. This individual will bring strong RPO experience, a passion for understanding talent, and a commitment to developing recruiting teams. The ideal candidate will be a collaborative leader who can drive process improvements, enhance operational effectiveness, and continuously refine recruiting strategies to deliver exceptional client results.
Our challenge to you:
• Put People to Work! Connect with motivated candidates to learn about their skills, match them to job opportunities and develop pathways to help them achieve their career goals
• Get Creative in Building Relationships! Devise new and innovative ways to leverage your social networks and industry communities to build a strong pipeline of in-demand candidates and loyal clients
• Help the Team Hit Their Goals! Own your workload and take initiative to deliver on metrics and commitments without letting distractions get in the way of success
• Build the Team's Expertise! Help the team develop their expertise and adapt to the fast-paced and changing world of work by strengthening their areas of specialty
 

Role Purpose:
A Client Services Lead oversees full-cycle recruitment processes and the performance of recruitment teams to ensure the delivery of exceptional service to our candidates and clients. Responsible for driving continuous improvement of all aspects of talent management within a ManpowerGroup Solutions client.

Accountabilities:
Results & Strategy  
• Leverage knowledge of role design and market intelligence to influence and advise clients on talent needs and recruitment strategy.
• Oversee the execution of program-specific KPIs and consult the business on opportunities for technical and strategic process improvements and efficiencies.
• Define and document best practices and tools which enable performance and overall program health.
• Exceed client expectations and expand sphere of influence within client portfolio to build loyalty and expand opportunities.

People Leadership 
• Manage, inspire and lead a delivery team committed to exceptional results and delighting clients and candidates. Average span of control 5-8 direct reports.
• Oversee the quality of delivery and service team and mitigate risks to account health and client satisfaction. Coach and train on recruiting best practices, processes, and technologies.

Client & Candidate 
• Drive candidate satisfaction and loyalty by delivering on commitments and providing an exceptional hiring experience.
• Own and expand relationships with clients and pursue opportunities to expand sphere of influence, monitor engagement and develop deeper understanding of client.

Thought Leadership 
• Develop and maintain brand awareness and trusted advisor status by sharing recruitment expertise and dialogue on workforce insights through various platforms.
• Understand and educate client and program teams on the dynamics of the local market, labor and workforce management.

%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3ERequired:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EIndustry: 3+ years of leadership experience%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan data-teams=%22true%22%3ERPO experience required%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan data-teams=%22true%22%3EPrior Team Leadership Experience (specifically leading recruitment teams in utilities and manufacturing industries)%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan data-teams=%22true%22%3EExperience managing multiple accounts simultaneously%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EEducation: High school diploma or equivalent%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3ENice to Have%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Education: Associate’s or bachelor’s degree%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Management: Experience or exposure to people or project management%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EManpowerGroup is committed to helping our employees achieve their career goals while enjoying a strong total rewards package and award-winning culture. We’re looking for high-potential talent ready to start strong and deliver on the expectations below:%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Create profitable growth by hitting your performance targets and putting more people to work%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Build loyalty and deliver top notch service leading to strong client and candidate satisfaction ratings%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%26nbsp;%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EApply today to hear some of our star recruiters share more about their work and career journey, giving you a glimpse into a day in the life as a member of our team. Find a career with purpose at ManpowerGroup.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cbr%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22 times=%22%22 new=%22%22 mso-bidi-theme-font:=%22%22 mso-ansi-language:=%22%22 mso-fareast-language:=%22%22 mso-bidi-language:=%22%22%3E%3Cstrong%3EAbout Talent Solutions%3C/strong%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22 times=%22%22 new=%22%22 mso-bidi-theme-font:=%22%22 mso-ansi-language:=%22%22 mso-fareast-language:=%22%22 mso-bidi-language:=%22%22%3ETalent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale. ManpowerGroup Talent Solutions is part of the ManpowerGroup family of companies, which also includes Manpower and Experis. More information about Talent Solutions is available at %3C/span%3E%3C/span%3E%3Ca href=%22https://www.talentsolutions.manpowergroup.com%22%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22 times=%22%22 new=%22%22 mso-bidi-theme-font:=%22%22 mso-ansi-language:=%22%22 mso-fareast-language:=%22%22 mso-bidi-language:=%22%22%3Ehttps://www.talentsolutions.manpowergroup.com%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:#000000;font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;mso-ascii-theme-font:minor-latin;mso-fareast-font-family:calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;%22 times=%22%22 new=%22%22 mso-bidi-theme-font:=%22%22 mso-ansi-language:=%22%22 mso-fareast-language:=%22%22 mso-bidi-language:=%22%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EOrganization: Talent Solutions RPO%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3ESalary: 67,500 - 112,500%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EIncentive (if applicable): Not Incentive Eligible%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EBenefits: ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance and Disability for Staff and Consultants, as well as 401K.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EA strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EReasonable accommodation during the interview process can be provided. %26nbsp;Contact %3C/strong%3E%3C/span%3E%3C/span%3E%3Ca style=%22color:#0563c1;%22 href=%22mailto:[email protected]%22%3E%3Cspan style=%22color:#2f5597;font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Cu%[email protected]%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E for assistance.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E

Job Details
Job Description: United States
Worker Location: Remote
Potential Salary Range: N/A
Travel: No
Organization: ManpowerGroup
Job: Human Resources