Client Services Manager - RPO Hybrid San Diego, CA.

 

The Client Services Manager (CSM) oversees day to day recruiting processes for Talent Solutions RPO clients and directly manages a team of recruiting professionals, either virtual or onsite. The PDM works with a ManpowerGroup Talent Solutions RPO Director and Client to create and implement innovative processes. Typically, the CSM will work directly with Recruiting Leadership and Hiring Authorities within the Client company to ensure a successful partnership. This position is primarily remote but may require occasional on-site presence at our client location in San Diego, CA.

 

• Directly oversee a team of ManpowerGroup Talent Solutions RPO Recruiters, which may include coordination teams and any other support roles needed;
• Work with direct reports to develop strategy and solutions to improve overall recruiting activity and client satisfaction;
• Allocate workload and resources appropriately;
• Conduct regular one-on-ones with direct reports to assess progress as well as strategize on Client needs;
• Conduct quarterly and annual employment reviews based on scorecard performance measurements and ManpowerGroup Talent Solutions RPO value expectations;
• Overall responsibility for forecasting, budgeting and managing to revenue and profitability targets;
• Identify areas to grow Client’s scope of services to include additional ManpowerGroup Talent Solutions RPO and Total Talent Management offerings;
• Maintain accountability for technology integrity;
• Partner with Client’s recruiting leadership and operational hiring managers, mid to executive level;
• Analyze, develop, recommend and implement recruitment strategies.
• Work with the Client and ManpowerGroup Talent Solutions RPO team to develop recruiting metrics and benchmarks;
• Develop and provide weekly and monthly reporting to Clients;
• Understand business/organizational issues and challenges as they relate to staffing;
• Partner with Sales and Solutions Team to participate in sales pursuits which could  include crafting RFP responses, assisting with solution design and participating in sales meeting at Client sites;
• Create relationships with community-based organizations and other centers of influence.

%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EEducation%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EHS Diploma required; Bachelor%27s Degree in a related field or equivalent experience desired%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3ERequired Years of Experience%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• 7+ years minimum management experience, leading a Talent Acquisition team within an RPO, corporation, or recruitment agency (RPO experience is strongly preferred)%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Previous account management, client-facing experience%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3ERequired Technical/ Functional Skills%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Track record of success working with corporations to design, implement and manage enhanced recruitment strategies for high volume and niche recruiting%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• High sense of urgency with the ability to multi-task and prioritize in a fast-paced environment%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Consultative approach, with the ability to manage and resolve complex client situations in an effective manner%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Able to showcase accomplishments in process excellence through the use of metrics%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Skilled in utilizing positive and effective people management strategies to exceed goals by leveraging team strengths%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Financial acumen and experience managing a budget%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Experienced in hiring and training high performing recruitment teams%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Experienced working with multiple recruiting-related technologies (ATS, CRM, Sourcing software, etc.)%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E• Proficient MS Office applications, including Word, Excel, and PowerPoint to develop client business reviews and to manage budgets%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EManpowerGroup is committed to helping our employees achieve their career goals while enjoying a strong total rewards package and award-winning culture. We’re looking for high potential talent ready to start strong and deliver on the expectations below:%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E•Create profitable growth by influencing your team%27s performance targets and putting more people to work%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E•Build loyalty and deliver top-notch service leading to strong client and candidate satisfaction ratings%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3EApply today to hear some of our star recruiters share more about their work and career journey, giving you a glimpse into a day in the life as a member of our team. Find a career with purpose at ManpowerGroup.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cstrong%3EOrganization: %3C/strong%3ETalent Solutions RPO%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cstrong%3ESalary: 82,500 - 137,500%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cstrong%3EIncentive (if applicable):%3C/strong%3E Annual Scorecard; Target Incentive of 15% of Salary%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cstrong%3EBenefits: %3C/strong%3EManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance and Disability for Staff and Consultants, as well as 401K.%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:normal;%22%3E%3Cstrong%3EA strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:medium;margin-bottom:0px;margin-top:0px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EReasonable accommodation during the interview process can be provided. %26nbsp;Contact %3C/strong%3E%3C/span%3E%3C/span%3E%3Ca style=%22color:#0563c1;%22 href=%22mailto:[email protected]%22%3E%3Cspan style=%22color:#2f5597;font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Cu%[email protected]%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E for assistance.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22font-family:Arial;margin-bottom:0px;margin-top:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%26nbsp;%3C/p%3E

Job Details
Job Description: US-CA-San Diego
Worker Location: On-Site
Potential Salary Range: N/A
Travel: Yes, 50 % of the Time
Organization: ManpowerGroup
Job: Human Resources