%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:inherit;color:rgb(34,34,34);font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cspan class=%22TextRun SCXO209561594 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.%3C/span%3E%3Cspan class=%22TextRun SCXO209561594 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXO209561594 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EHere, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.%3C/span%3E%3Cspan class=%22TextRun SCXO209561594 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXO209561594 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EJoin us to start %3C/span%3E%3Cspan class=%22TextRun SCXO209561594 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%3Cstrong%3ECaring. Connecting. Growing together.%3C/strong%3E%3C/span%3E%3Cspan class=%22TextRun SCXO209561594 BCX8 NormalTextRun%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:none !important;font-weight:400;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22 data-contrast=%22none%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(34,34,34);font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cspan class=%22EOP SCXO209561594 BCX8%22 style=%22-webkit-tap-highlight-color:transparent;-webkit-text-stroke-width:0px;-webkit-user-drag:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:18.4px;margin:0px;orphans:2;padding:0px;text-align:left;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;user-select:text;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3EJob Summary%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EMaking phone calls to schedule and reschedule patients. Verifies patient demographic and insurance information. Prepares patient chart for visit with practitioners. Performs general clerical duties. Meets the communication needs of the patient/family, practice providers and practice staff. Participates in performance improvement activities. Responsible for supporting providers and other team members in loading documents into Epic EMR. Responsible for daily office tasks.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3ESchedule%3C/strong%3E: FT, 40 hours. Monday – Friday, 8am – 5pm CST or 9am – 6pm EST%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3ELocation:%3C/strong%3E This is a remote role; candidates must reside in Kansas, Missouri, Indiana or Ohio.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22background-color:inherit;color:rgb(0,0,0);font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cspan class=%22TextRun SCXO3576948 BCX8 NormalTextRun%22 style=%22-webkit-border-image:none;-webkit-box-align:stretch;-webkit-box-decoration-break:slice;-webkit-box-direction:normal;-webkit-box-flex:0;-webkit-box-ordinal-group:1;-webkit-box-orient:horizontal;-webkit-box-pack:start;-webkit-font-smoothing:auto;-webkit-line-break:after-white-space;-webkit-line-clamp:none;-webkit-locale:%26quot;en-US%26quot;;-webkit-mask-box-image-outset:0;-webkit-mask-box-image-repeat:stretch;-webkit-mask-box-image-slice:0 fill;-webkit-mask-box-image-source:none;-webkit-mask-box-image-width:auto;-webkit-rtl-ordering:logical;-webkit-ruby-position:before;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);-webkit-text-combine:none;-webkit-text-decorations-in-effect:none;-webkit-text-fill-color:rgb(0, 0, 0);-webkit-text-orientation:vertical-right;-webkit-text-security:none;-webkit-text-stroke:0px rgb(0, 0, 0);-webkit-user-drag:none;-webkit-user-modify:read-write;-webkit-writing-mode:horizontal-tb;accent-color:auto;alignment-baseline:auto;anchor-name:none;anchor-scope:none;animation-composition:replace;animation-trigger:none;animation:0s ease 0s 1 normal none running none;app-region:none;appearance:none;aspect-ratio:auto;backdrop-filter:none;backface-visibility:visible;background-blend-mode:normal;baseline-shift:0px;baseline-source:auto;block-size:auto;border-block:0px rgb(0, 0, 0);border-collapse:separate;border-color:rgb(0, 0, 0);border-end-end-radius:0px;border-end-start-radius:0px;border-inline:0px rgb(0, 0, 0);border-radius:0px;border-shape:none;border-spacing:0px;border-start-end-radius:0px;border-start-start-radius:0px;border-width:0px;box-decoration-break:slice;box-shadow:none;box-sizing:content-box;break-after:auto;break-before:auto;break-inside:auto;buffered-rendering:auto;caption-side:top;caret-animation:auto;caret-color:rgb(0, 0, 0);caret-shape:auto;clear:none;clip-path:none;clip-rule:nonzero;clip:auto;color-interpolation-filters:linearrgb;color-interpolation:srgb;color-rendering:auto;color-scheme:normal;column-fill:balance;column-rule:3px rgb(0, 0, 0);column-span:none;columns:auto;contain-intrinsic-block-size:none;contain-intrinsic-inline-size:none;contain-intrinsic-size:none;contain:none;container:none;content-visibility:visible;content:normal;corner-block-end-shape:round;corner-block-start-shape:round;corner-shape:round;counter-increment:none;counter-reset:none;counter-set:none;cursor:text;cx:0px;cy:0px;d:none;direction:ltr;display:inline;dominant-baseline:auto;dynamic-range-limit:no-limit;empty-cells:show;field-sizing:fixed;fill-opacity:1;fill-rule:nonzero;fill:rgb(0, 0, 0);filter:none;flex-flow:row;flex-line-count:1;flex:0 1 auto;float:none;flood-color:rgb(0, 0, 0);flood-opacity:1;font-feature-settings:normal;font-kerning:none;font-language-override:normal;font-optical-sizing:auto;font-palette:normal;font-size-adjust:none;font-stretch:100%;font-style:normal;font-synthesis:weight style small-caps;font-variant:none;font-variation-settings:normal;font-weight:400;forced-color-adjust:auto;gap:normal;grid-area:auto;grid:none;height:auto;hyphenate-character:auto;hyphenate-limit-chars:auto;hyphens:manual;image-orientation:from-image;image-rendering:auto;initial-letter:normal;inline-size:auto;inset-block:auto;inset-inline:auto;inset:auto;interactivity:auto;interest-delay:normal;interpolate-size:numeric-only;isolation:auto;letter-spacing:normal;lighting-color:rgb(255, 255, 255);line-height:18px;list-style:outside none disc;margin-block:0px;margin-inline:0px;margin:0px;marker:none;mask-type:luminance;mask:none;math-depth:0;math-shift:normal;math-style:normal;max-block-size:none;max-height:none;max-inline-size:none;max-width:none;min-block-size:0px;min-height:0px;min-inline-size:0px;min-width:0px;mix-blend-mode:normal;object-fit:fill;object-position:50% 50%;object-view-box:none;offset:normal;opacity:1;order:0;orphans:2;outline-offset:0px;outline:rgb(0, 0, 0) none 3px;overflow-anchor:auto;overflow-block:visible;overflow-clip-margin:0px;overflow-inline:visible;overflow-wrap:break-word;overflow:visible;overlay:none;overscroll-behavior-block:auto;overscroll-behavior-inline:auto;overscroll-behavior:auto;padding-block:0px;padding-inline:0px;padding:0px;page:auto;paint-order:normal;perspective-origin:0px 0px;perspective:none;place-content:normal;place-items:normal;place-self:auto;pointer-events:none;position-anchor:none;position-area:none;position-try:none;position-visibility:anchors-visible;position:static;print-color-adjust:economy;quotes:auto;r:0px;reading-flow:normal;reading-order:0;resize:none;rotate:none;row-rule:3px rgb(0, 0, 0);ruby-align:space-around;ruby-position:over;rule-break:normal;rule-inset:0px;rule-overlap:row-over-column;rule-visibility-items:normal;rx:auto;ry:auto;scale:none;scroll-behavior:auto;scroll-initial-target:none;scroll-margin-block:0px;scroll-margin-inline:0px;scroll-margin:0px;scroll-marker-group:none;scroll-padding-block:auto;scroll-padding-inline:auto;scroll-padding:auto;scroll-snap-align:none;scroll-snap-stop:normal;scroll-snap-type:none;scroll-target-group:none;scroll-timeline:none;scrollbar-color:auto;scrollbar-gutter:auto;scrollbar-width:auto;shape-image-threshold:0;shape-margin:0px;shape-outside:none;shape-rendering:auto;speak:normal;stop-color:rgb(0, 0, 0);stop-opacity:1;stroke-dasharray:none;stroke-dashoffset:0px;stroke-linecap:butt;stroke-linejoin:miter;stroke-miterlimit:4;stroke-opacity:1;stroke-width:1px;stroke:none;tab-size:8;table-layout:auto;text-align-last:auto;text-align:left;text-anchor:start;text-autospace:no-autospace;text-box:normal;text-combine-upright:none;text-decoration-skip-ink:auto;text-decoration:rgb(0, 0, 0);text-emphasis-position:over;text-emphasis:none rgb(0, 0, 0);text-fit:none;text-indent:0px;text-justify:auto;text-orientation:mixed;text-overflow:clip;text-rendering:auto;text-shadow:none;text-size-adjust:auto;text-spacing-trim:normal;text-transform:none;text-underline-offset:auto;text-underline-position:auto;text-wrap:wrap;timeline-scope:none;timeline-trigger:none;touch-action:auto;transform-box:view-box;transform-origin:0px 0px;transform-style:flat;transform:none;transition:all;translate:none;trigger-scope:none;unicode-bidi:normal;user-select:text;vector-effect:none;vertical-align:baseline;view-timeline:none;view-transition-class:none;view-transition-group:normal;view-transition-name:none;view-transition-scope:none;visibility:visible;white-space-collapse:collapse;widows:2;width:auto;will-change:auto;word-break:normal;word-spacing:0px;writing-mode:horizontal-tb;x:0px;y:0px;z-index:auto;zoom:1;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3EYou’ll enjoy the flexibility to telecommute* if you %3C/span%3E%3C/span%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3Ereside in Kansas, Missouri, Indiana or Ohio%3C/span%3E%3Cspan style=%22background-color:inherit;color:rgb(0,0,0);font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cspan class=%22TextRun SCXO3576948 BCX8 NormalTextRun%22 style=%22-webkit-border-image:none;-webkit-box-align:stretch;-webkit-box-decoration-break:slice;-webkit-box-direction:normal;-webkit-box-flex:0;-webkit-box-ordinal-group:1;-webkit-box-orient:horizontal;-webkit-box-pack:start;-webkit-font-smoothing:auto;-webkit-line-break:after-white-space;-webkit-line-clamp:none;-webkit-locale:%26quot;en-US%26quot;;-webkit-mask-box-image-outset:0;-webkit-mask-box-image-repeat:stretch;-webkit-mask-box-image-slice:0 fill;-webkit-mask-box-image-source:none;-webkit-mask-box-image-width:auto;-webkit-rtl-ordering:logical;-webkit-ruby-position:before;-webkit-tap-highlight-color:rgba(0, 0, 0, 0);-webkit-text-combine:none;-webkit-text-decorations-in-effect:none;-webkit-text-fill-color:rgb(0, 0, 0);-webkit-text-orientation:vertical-right;-webkit-text-security:none;-webkit-text-stroke:0px rgb(0, 0, 0);-webkit-user-drag:none;-webkit-user-modify:read-write;-webkit-writing-mode:horizontal-tb;accent-color:auto;alignment-baseline:auto;anchor-name:none;anchor-scope:none;animation-composition:replace;animation-trigger:none;animation:0s ease 0s 1 normal none running none;app-region:none;appearance:none;aspect-ratio:auto;backdrop-filter:none;backface-visibility:visible;background-blend-mode:normal;baseline-shift:0px;baseline-source:auto;block-size:auto;border-block:0px rgb(0, 0, 0);border-collapse:separate;border-color:rgb(0, 0, 0);border-end-end-radius:0px;border-end-start-radius:0px;border-inline:0px rgb(0, 0, 0);border-radius:0px;border-shape:none;border-spacing:0px;border-start-end-radius:0px;border-start-start-radius:0px;border-width:0px;box-decoration-break:slice;box-shadow:none;box-sizing:content-box;break-after:auto;break-before:auto;break-inside:auto;buffered-rendering:auto;caption-side:top;caret-animation:auto;caret-color:rgb(0, 0, 0);caret-shape:auto;clear:none;clip-path:none;clip-rule:nonzero;clip:auto;color-interpolation-filters:linearrgb;color-interpolation:srgb;color-rendering:auto;color-scheme:normal;column-fill:balance;column-rule:3px rgb(0, 0, 0);column-span:none;columns:auto;contain-intrinsic-block-size:none;contain-intrinsic-inline-size:none;contain-intrinsic-size:none;contain:none;container:none;content-visibility:visible;content:normal;corner-block-end-shape:round;corner-block-start-shape:round;corner-shape:round;counter-increment:none;counter-reset:none;counter-set:none;cursor:text;cx:0px;cy:0px;d:none;direction:ltr;display:inline;dominant-baseline:auto;dynamic-range-limit:no-limit;empty-cells:show;field-sizing:fixed;fill-opacity:1;fill-rule:nonzero;fill:rgb(0, 0, 0);filter:none;flex-flow:row;flex-line-count:1;flex:0 1 auto;float:none;flood-color:rgb(0, 0, 0);flood-opacity:1;font-feature-settings:normal;font-kerning:none;font-language-override:normal;font-optical-sizing:auto;font-palette:normal;font-size-adjust:none;font-stretch:100%;font-style:normal;font-synthesis:weight style small-caps;font-variant:none;font-variation-settings:normal;font-weight:400;forced-color-adjust:auto;gap:normal;grid-area:auto;grid:none;height:auto;hyphenate-character:auto;hyphenate-limit-chars:auto;hyphens:manual;image-orientation:from-image;image-rendering:auto;initial-letter:normal;inline-size:auto;inset-block:auto;inset-inline:auto;inset:auto;interactivity:auto;interest-delay:normal;interpolate-size:numeric-only;isolation:auto;letter-spacing:normal;lighting-color:rgb(255, 255, 255);line-height:18px;list-style:outside none disc;margin-block:0px;margin-inline:0px;margin:0px;marker:none;mask-type:luminance;mask:none;math-depth:0;math-shift:normal;math-style:normal;max-block-size:none;max-height:none;max-inline-size:none;max-width:none;min-block-size:0px;min-height:0px;min-inline-size:0px;min-width:0px;mix-blend-mode:normal;object-fit:fill;object-position:50% 50%;object-view-box:none;offset:normal;opacity:1;order:0;orphans:2;outline-offset:0px;outline:rgb(0, 0, 0) none 3px;overflow-anchor:auto;overflow-block:visible;overflow-clip-margin:0px;overflow-inline:visible;overflow-wrap:break-word;overflow:visible;overlay:none;overscroll-behavior-block:auto;overscroll-behavior-inline:auto;overscroll-behavior:auto;padding-block:0px;padding-inline:0px;padding:0px;page:auto;paint-order:normal;perspective-origin:0px 0px;perspective:none;place-content:normal;place-items:normal;place-self:auto;pointer-events:none;position-anchor:none;position-area:none;position-try:none;position-visibility:anchors-visible;position:static;print-color-adjust:economy;quotes:auto;r:0px;reading-flow:normal;reading-order:0;resize:none;rotate:none;row-rule:3px rgb(0, 0, 0);ruby-align:space-around;ruby-position:over;rule-break:normal;rule-inset:0px;rule-overlap:row-over-column;rule-visibility-items:normal;rx:auto;ry:auto;scale:none;scroll-behavior:auto;scroll-initial-target:none;scroll-margin-block:0px;scroll-margin-inline:0px;scroll-margin:0px;scroll-marker-group:none;scroll-padding-block:auto;scroll-padding-inline:auto;scroll-padding:auto;scroll-snap-align:none;scroll-snap-stop:normal;scroll-snap-type:none;scroll-target-group:none;scroll-timeline:none;scrollbar-color:auto;scrollbar-gutter:auto;scrollbar-width:auto;shape-image-threshold:0;shape-margin:0px;shape-outside:none;shape-rendering:auto;speak:normal;stop-color:rgb(0, 0, 0);stop-opacity:1;stroke-dasharray:none;stroke-dashoffset:0px;stroke-linecap:butt;stroke-linejoin:miter;stroke-miterlimit:4;stroke-opacity:1;stroke-width:1px;stroke:none;tab-size:8;table-layout:auto;text-align-last:auto;text-align:left;text-anchor:start;text-autospace:no-autospace;text-box:normal;text-combine-upright:none;text-decoration-skip-ink:auto;text-decoration:rgb(0, 0, 0);text-emphasis-position:over;text-emphasis:none rgb(0, 0, 0);text-fit:none;text-indent:0px;text-justify:auto;text-orientation:mixed;text-overflow:clip;text-rendering:auto;text-shadow:none;text-size-adjust:auto;text-spacing-trim:normal;text-transform:none;text-underline-offset:auto;text-underline-position:auto;text-wrap:wrap;timeline-scope:none;timeline-trigger:none;touch-action:auto;transform-box:view-box;transform-origin:0px 0px;transform-style:flat;transform:none;transition:all;translate:none;trigger-scope:none;unicode-bidi:normal;user-select:text;vector-effect:none;vertical-align:baseline;view-timeline:none;view-transition-class:none;view-transition-group:normal;view-transition-name:none;view-transition-scope:none;visibility:visible;white-space-collapse:collapse;widows:2;width:auto;will-change:auto;word-break:normal;word-spacing:0px;writing-mode:horizontal-tb;x:0px;y:0px;z-index:auto;zoom:1;%22 data-contrast=%22auto%22 xml:lang=%22EN-US%22 lang=%22EN-US%22%3E as you take on some tough challenges.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3E%3Cstrong%3EPrimary Responsibilities%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3ERespond to patient questions in person or over the phone%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EGreet patients and build rapport to provide a positive patient experience%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EInput/update patient demographic data into computer system%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EMake patient follow up calls to identify/close gaps in care%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, 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style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAccurately enter patient demographics, guarantor, and coverage information into Epic EMR.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAccurately change filing order, ensure necessary adjustments are listed on account, distribute payments to correct service dates and request changes if needed.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAttend meetings regarding team/department updates, etc.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EAssist insurance companies/guarantors with questions regarding charges and balances.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EWork with other departments to resolve issues affecting reimbursement.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EGoing through faxes%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EScanning all documents in Epic%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3ECreating and/or Responding to Letters and Forms%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EOther assigned duties%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:Tahoma, Geneva, sans-serif;font-size:10px;%22%3EYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.%3C/span%3E%3C/p%3E
Required Qualifications:
- High school diploma/GED
- 1+ year of healthcare experience using Epic or similar EMR
- Must reside in Kansas, Ohio, Missouri or Indiana
Soft Skills:
- Demonstrate understanding of relevant health plan guidelines and benefits (e.g., Medicare, Medicaid/Medical, commercial benefit plans, Federal/local government regulations)
- Demonstrate understanding of Federal privacy regulations (e.g., HIPAA)
- Demonstrate knowledge of safety guidelines/practices (e.g., OSHA)
- Demonstrate knowledge of basic medical terminology and human anatomy to document patient information using standard language/medical terminology
Preferred Qualifications:
- Work from home experience
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO, #GREEN
Job Details
Job: Clinical Admin & Processing
Primary Location: US-KS-Overland Park
Organization: OptumCare Network-Midwest
Schedule: Full-time
Number of Openings: 1