Clinical Product Analyst, Associate HPL

UPMC is hiring an Associate Clinical Product Analyst to help define, develop, configure, and support clinical software products and related applications. The role analyzes business and technical needs, documents requirements, collaborates with stakeholders, and supports product development and implementation for health plan and enterprise clients.

What you'll do:

• Enterprise / new clinical software product business systems requirements definition and analysis
• Assist senior team members in gathering, clarifying and documenting software requirements
• Comfortable asking questions, taking direction, and contributing to requirements discussions
• With limited direction, elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• With limited direction, proactively communicate and collaborate as part of a project team with external and internal stakeholders to analyze information needs and requirements and participate in the development of the following as needed: Business requirements, functional requirements, implementation requirements, quality of service requirements, use cases, and workflows
• Provide service to Health Plan and UPMC enterprise client community, members, patients, families, and visitors, as applicable, while protecting the integrity and confidentiality of all data and information through physical and electronic measures
• Participate in the design and documentation of system functional requirements in formats to facilitate the development of deliverables such as Request for Proposals and/or Information, custom development efforts, project-based planning documents such as scope documents and client services communication
• Assist in the evaluation and documentation of client needs/business processes both operational and financial, including current process analysis and proposed revisions to optimize business processes
• Assist ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options
• Assure quality of information through business case and application-level testing; validate test results to initial business needs
• Participate in the design and documentation of system level, IS operations level, and end user level procedures to support business applications

What they're looking for:

• The Clinical Product Analyst, Associate position requires analytical and/or programming capabilities
• Ability to perform tasks such as defining requirements, developing and/or maintaining and/or configuring computer applications/systems, and providing services to meet business needs within budget and targeted deadlines
• Bachelor's degree in Information Technology or related business field (computer science, information systems, etc.) or in a health care field, or comparable degree and/or experience
• One to three years of experience in health insurance or clinical health care is required; those with relevant experience in other industries will be considered
• Generally, has one to three years of professional experience in a business analyst role or comparable experience
• Displays a strong interest in product development and eagerness to learn how software products are built
• Applies advanced knowledge in a primary discipline and working knowledge in multiple relevant disciplines to create solutions for business situations
• Operates semi- independently with guidance and direction from the more senior Clinical Product Analysts
• Is visually and verbally articulate
• Able to contribute to interactive group development sessions
• Must be legally authorized to work in the United States, without requiring, now or in the future, sponsorship for employment visa status
• EPIC experience preferred

Benefits:

• Completes ongoing training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities.