Co-op, Product and Brand Experience (Spring 2027)

Delta Air Lines is seeking a Product and Brand Experience Co-Op to support teams designing, delivering, and improving customer and employee experiences across the travel journey. The role may involve research, problem solving, project planning, storytelling, communications, analytics, product strategy, and cross-functional initiatives across onboard experiences, service excellence, and inflight entertainment and connectivity.

What you'll do:

• The Product & Brand Experience Co-Op will support teams responsible for designing, delivering, and continually improving experiences for Delta customers and employees
• Working across various moments of the travel journey, co-ops may contribute to research, problem solving, project planning, storytelling, communications, and cross-functional initiatives that help shape products and experiences aligned to Delta's brand and customer expectations
• Designs and delivers onboard products and amenities that enhance the customer journey and bring the Delta brand to life
• The team leads the development of experiences such as bedding, amenity kits, and other onboard offerings that create consistency, comfort, and moments of delight
• Designs and manages Delta's onboard food and beverage experience
• The team drives culinary innovation, product strategy, quality standards, and operational execution to deliver a memorable dining experience at every stage of the journey
• Oversees the strategy, development, and lifecycle management of Delta's frontline employee uniforms
• The team partners with suppliers, operational stakeholders, and employee groups to deliver high-quality products that support both brand and employee needs
• Designs and evolves customer experiences across key travel journey touchpoints
• The team develops service standards, communications, learning programs, and operational processes that help ensure a consistent and elevated Delta experience
• Leads customer engagement strategies across Delta Sync Wi-Fi and Delta Sync Seatback
• The team develops content, offers, partnerships, analytics, and personalization strategies that increase customer engagement and support business performance

What they're looking for:

• Undergraduate student pursuing a bachelor's degree in Business, Marketing, Customer Experience, Product Management, Design, Communications, Journalism/Public Relations, Hospitality, or a related field within a four-year degree program
• Experience with research, data analysis, presentation development, project coordination, and/or communications through coursework, student organizations, internships, or other relevant experiences
• Demonstrates strong organizational skills, attention to detail, and the ability to manage competing priorities in a dynamic environment
• Collaborative team player who embraces continuous improvement and enjoys solving problems with cross-functional partners
• Strong organizational, project management, and verbal/written communication skills
• Proficiency in Microsoft PowerPoint, Word, and Excel; experience with SharePoint and OneDrive is preferred
• Demonstrates curiosity about customer and employee experiences and a passion for improving products, services, and processes
• Willingness and ability to adapt quickly, learn new skills, and embrace new challenges
• Consistently prioritizes the safety and security of self, others, and personal data
• Embraces diverse people, perspectives, and working styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and authorized to work in the United States

Benefits:

• Three alternating full-time work rotations: Spring 2027, Fall 2027, and Summer 2028
• Meaningful educational and professional experience
• Approximately one year of professional experience and exposure to customer and employee experience-focused teams across Delta's Marketing & Product organization