Collector II (HYBRID)

Description

• Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships
• Handle escalated member issues as required
• Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations
• Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments)
• Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) and handle with guidance from internal business partners
• Proactively identify gaps in processes and procedures and make recommendations for improvements
• Conduct skip tracing, as necessary, to obtain contact information in order to contact delinquent/defaulted members
• Participate in department projects and initiatives as required
• Assist in orientation and training of new Collectors
• Participate in system upgrades including quality control and testing

• Minimum 2 years’ experience in a collections position, preferably in the financial services industry
• Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred
• Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations
• Effective time management skills and the ability to work independently or in a collaborative team environment
• Strong listening skills with ability to ask probing questions to determine member needs and overcome objections
• Strong problem solving and decision-making skills with a strong attention to detail
• Strong communication and influencing skills; able to write/speak clearly
• Ability to professionally handle sensitive documents
• Familiarity with a core banking system is preferred
• Working knowledge of Microsoft Office Suite
• Certification/License: N/A
• Minimum Education: High School Diploma or equivalent

Who We Are:

What makes First Tech different? Click here to learn more!

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.