College Intern - Business Analyst (Elite 3E & Intapp Application Support)

SHP Legal Services provides technology support services to law firms, helping them operate more efficiently and securely. The College Intern - Business Analyst will support day-to-day business operations, including Elite 3E and Intapp application maintenance, administrative functions, data analysis, and process improvement.

What you'll do:

• Assist with routine maintenance and configuration tasks within Elite 3E andIntappapplications
• Help monitor application performance and escalate issues to senior team members as needed
• Support user access management, including setup, updates, and deactivations
• Assist with testing application updates, patches, and new configurations
• Help maintain documentation for application processes, configurations, and known issues
• Assist with scheduling, correspondence, and document preparation
• Organize and maintain digital and physical files/records
• Support onboarding of new vendors or internal processes as needed
• Prepare reports, summaries, and presentations for leadership review
• Provide general office and operational support as needed
• Collect, organize, and analyze operational and application data
• Assist in identifying process improvements and efficiencies

What they're looking for:

• Currently enrolled in an undergraduate program (Business, Information Systems, Finance, Operations, or related major preferred)
• Strong organizational skills and attention to detail
• Proficiency in Outlook and the Microsoft Office Suite, especially Excel
• Strong written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Comfortable working independently and asking questions when needed
• Up to 20 hours per week, with flexibility around class schedules
• Fall semester, September–December
• Prior internship or administrative experience a plus, but not required
• Interest in the legal or professional services/technology industry a plus
• Prior exposure to Elite 3E,Intapp, or similar legal practice management software a plus, but not required

Benefits:

• Real-world exposure to business operations within a technology-driven professional services firm
• Practical experience supporting core legal technology platforms (Elite 3E and Intapp)
• Cross-functional collaboration with operations, finance, and leadership teams
• Mentorship and professional development opportunities
• A resume-building experience with a growing company serving the legal industry