College Intern - Cyber Security

Salt River Project (SRP) is one of the largest public power and water utilities in the U.S., providing electricity to approximately one million customers. They are seeking a Cyber Security intern to support cybersecurity programs, focusing on reducing human-related cyber risk and promoting a strong security culture.

What you'll do:

• Monitor, triage, route and process ServiceNow requests received through the Business Awareness team ServiceNow queue
• Track ticket status and follow up to ensure timely resolution
• Maintain documentation, knowledge articles, process guides, and request templates
• Assist with reporting and metrics related to ticket volume, response times, and service delivery
• Assist with Human Risk Management program activities focused on reducing human-related cybersecurity risks
• Assist with the creation and scheduling of content for internal awareness platforms and channels, such as Viva Engage
• Help develop and update content related to training presentations, awareness materials, job aids, and educational resources
• Assist with cybersecurity awareness events, presentations, workshops, and outreach activities designed to promote secure behaviors
• Participate in special projects assigned by the other Key Management Areas as needed

What they're looking for:

• A high school diploma, GED, or equivalent is required
• Interest in cybersecurity human behavior, risk management, awareness, or education programs
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple requests and priorities while maintaining quality work
• Proficiency with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint
• Experience with ServiceNow ticket fulfillment processes a plus
• Ability to work both independently and collaboratively within a team environment
• Demonstrate customer service mindset and professionalism
• Familiarity with cybersecurity concepts such as phishing, social engineering, password security, data protection, or security awareness
• Strong analytical and problem-solving skills
• Passion for promoting secure behaviors and helping build a positive security culture within the organization

Benefits:

• Comprehensive benefits package to meet the needs of our employees and enhance their well-being
• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs
• College interns are eligible to receive $1000 per calendar year