Commercial Accounts Receivable Specialist

Orkin LLC is seeking a Commercial Accounts Receivable Specialist to manage commercial customer accounts, collect outstanding balances, and resolve billing and payment issues. The role also analyzes account activity, partners with internal teams, and supports receivables processes to protect cash flow and maintain customer relationships.

What you'll do:

• Manage a designated portfolio of commercial accounts receivable
• Proactively contact customers regarding past-due balances through phone, email, and other communication channels
• Investigate and resolve payment delays, billing concerns, disputes, and account discrepancies
• Analyze aging reports and prioritize collection efforts to maximize cash flow and reduce delinquency
• Negotiate payment arrangements while maintaining strong customer relationships
• Document all collection activities, customer communications, and resolutions within company systems
• Collaborate with Branch Operations and Billing teams to resolve account issues and expedite payment
• Monitor customer payment trends and identify high-risk accounts requiring escalation
• Support month-end and year-end accounts receivable processes
• Ensure compliance with company policies, internal controls, and collection procedures
• Meet or exceed collection goals and portfolio performance metrics
• Identify opportunities to improve collection processes and customer payment behaviors

What they're looking for:

• High school diploma or equivalent required
• Experience in Accounts Receivable, Commercial Collections, Credit & Collections, Customer Financial Services, or related finance roles
• Strong understanding of accounts receivable processes and collection practices
• Excellent verbal and written communication skills
• Ability to build professional relationships with internal and external customers
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Excel and Microsoft Office applications
• Ability to analyze account activity and troubleshoot payment issues independently
• Strong ownership of their accounts and results
• Consistent achievement of collection and aging reduction goals
• Excellent customer service while maintaining collection effectiveness
• Sound decision-making and problem-solving skills

Benefits:

• Remote work
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Paid training and continuous learning
• Employee assistance programs
• Volunteer and community engagement opportunities