Commercial Marketplace Strategy and Operations Intern (Spring 2027)

Zipline operates an autonomous drone delivery and logistics system that provides access to healthcare, food, and essential goods. The Commercial Marketplace Strategy and Operations Intern will analyze marketplace, site, and cohort performance; build reports and dashboards; monitor operational constraints; and partner cross-functionally to support growth programs and improve marketplace health.

What you'll do:

• Evaluate and build the playbook for marketplace levers such as pricing, promotions, partner prioritization, pricing, promotions, budget allocation, demand shaping, and customer-experience protection
• Analyze site and cohort performance to identify where to prioritize sales resources, marketing actions, product rollouts, operational playbooks, or other growth programs
• Build and maintain recurring reports and dashboards, partnering with Analytics as needed to improve visibility into site, cohort, and metro performance
• Support daily and weekly site-level performance readouts across marketplace health, growth, efficiency, utilization, fulfillment, customer outcomes, and profitability
• Monitor aircraft availability, fulfillment throughput, throttling, and operational constraints; surface risks that could affect growth plans or customer experience
• Partner with Commercial, Operations, Marketing, Product, Finance, and Utilization to turn insights into action, measure results, and scale what works

What they're looking for:

• Currently enrolled in a master's degree program
• Strong analytical and problem-solving skills, with experience using spreadsheets or similar tools to organize, analyze, and communicate data
• Ability to investigate performance at different levels of detail - from a single site to a cohort or metro - and turn findings into a clear recommendation
• Clear, concise written and verbal communication skills, including comfort presenting findings to cross-functional partners
• A collaborative, self-directed working style and curiosity about marketplaces, logistics, and how technology can improve access to goods
• Able to work full-time onsite in South San Francisco for the duration of the Spring 2027 internship
• This internship is a full-time position, in-person at our South San Francisco office. We will host our Spring 2027 interns from January to April
• Zipline is unable to sponsor work visas for applicants to this position

Benefits:

• Additional benefits may include relocation support, where applicable and subject to local requirements.
• Additional benefits may include a housing stipend, where applicable and subject to local requirements.
• Additional benefits may include overtime pay, where applicable and subject to local requirements.
• Additional benefits may include paid sick time, where applicable and subject to local requirements.