Commercial Ops Specialist - Houston Sales & Marketing

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to essential goods. The Commercial Ops Specialist will help the Houston commercial team operate effectively by managing projects, coordinating between teams, and maintaining critical operational data.

What you'll do:

• Ensure every signed merchant has a clear internal owner, next step, and visible path from agreement through activation
• Provide commercial leadership with concise updates on progress, risks, decisions needed, and upcoming milestones
• Deliver assigned special projects with a defined scope, timeline, owners, dependencies, and documented outcome
• Surface blockers early, recommend a practical path forward, and drive follow-up until the issue is resolved or handed to a clear owner
• Maintain territory and lead lists, support lead routing and pipeline hygiene, prepare pipeline reviews, coordinate sales materials and merchant events, and track follow-up actions so representatives can spend more time selling
• Own the onboarding and launch-readiness tracker, document owners and next steps, coordinate the internal handoff after signing, and escalate blockers that could delay activation
• Document workflows and standard operating procedures, identify friction in the sales-to-launch lifecycle, clarify ownership, and implement practical improvements with the affected teams
• Turn each assigned initiative into a clear project plan with scope, milestones, owners, dependencies, risks, and a regular status update; run working sessions and follow through to completion
• Serve as the directly responsible owner for selected high-priority initiatives from commercial leadership, especially work that crosses teams or needs short-term ownership to get established
• Coordinate decisions and dependencies with Operations, Marketing, Product, and other teams; document decisions and make sure each action has an owner
• Provide on-site coordination for Houston merchant events, field activities, and launches when in-person support is needed; this role supports sales execution but is not the primary owner of prospecting or closing

What they're looking for:

• 1+ years of experience in sales operations, revenue operations, project management, business operations, customer success operations, or a similar cross-functional role
• Demonstrated ability to manage multiple workstreams, stakeholders, deadlines, and changing priorities
• Strong project management skills, including turning ambiguous requests into clear plans, owners, milestones, and next steps
• Excellent written and verbal communication, with the judgment to keep different audiences informed without creating unnecessary noise
• High attention to detail and a strong bias toward action, ownership, and follow-through
• Comfort working with CRM data, spreadsheets, dashboards, and process documentation
• Ability to analyze information, identify patterns, and translate findings into practical recommendations
• Comfort working in a fast-moving environment where priorities may shift as the Houston market develops
• Ability to work regularly with the Houston team and provide in-person support when business needs require it
• Experience supporting field sales, account management, partner success, or a local market launch
• Experience working with restaurants, retailers, SMBs, marketplace businesses, logistics, or last-mile delivery
• Hands-on experience with tools such as Salesforce or HubSpot, Google Sheets or Excel, and project-management platforms