Commercial Strategy & Operations Intern (Spring 2027)

Zipline is a global autonomous drone delivery company focused on improving access to food, medicine, and essential goods. The Commercial Strategy & Operations Intern will analyze market, customer, merchant, and operational performance; support business reviews, forecasting, reporting, and strategic initiatives; and coordinate execution across cross-functional teams.

What you'll do:

• Support weekly and monthly business reviews by pulling data, analyzing performance, and turning findings into clear takeaways and actions
• Build and maintain reporting on key customer, merchant, commercial, and ops metrics
• Analyze customer behavior, merchant performance, market trends, and operational data to identify opportunities and risks
• Help develop business cases, forecasts, and recommendations for growth and operational initiatives
• Partner with cross-functional teams to coordinate priorities, document decisions, track action items, and follow up on execution
• Improve processes, templates, and operating rhythms that help teams plan and execute more effectively
• Research competitors, local market dynamics, and emerging opportunities to inform commercial strategy
• Prepare concise presentations and ad hoc analyses for leadership and partner teams
• Own a defined commercial strategy or operations project from problem framing and analysis through recommendation and implementation support

What they're looking for:

• Must have completed the second year of a bachelor's degree in business, economics, finance, data analytics, engineering, marketing, or a related field. Master's are also eligible
• Strong analytical and problem-solving skills, with the ability to break down complex questions and communicate the answer clearly
• Strong attention to detail and the ability to organize multiple projects, deadlines, and stakeholders
• Clear written and verbal communication skills, with comfort presenting findings and recommendations
• Curiosity about how businesses grow and how strong operating practices turn strategy into results
• A proactive, collaborative approach and willingness to take ownership in a fast-moving environment
• Must be able to work onsite and travel frequently throughout Austin, Texas, San Antonio, Texas, Houston, Texas or Phoenix, Arizona. Requires transportation (not company provided) and the ability to independently travel to operational sites, events, communities, and partner locations as needed
• Proficiency with Excel or Google Sheets; experience with SQL, dashboards, or other data tools is a plus
• Prior internship, campus leadership, project, or work experience involving analysis, operations, strategy, or cross-functional collaboration is a plus

Benefits:

• Relocation support, where applicable and subject to local requirements
• A housing stipend, where applicable and subject to local requirements
• Overtime pay, where applicable and subject to local requirements
• Paid sick time, where applicable and subject to local requirements