Communications and Marketing Intern 24-26

The Housing Authority of the City of Austin provides safe, healthy, and affordable housing options for the Austin community. The Communications and Marketing Intern will support the communications team by managing web and intranet content, creating digital and print assets, developing content, supporting social media and branding efforts, and documenting community impact.

What you'll do:

• Build, update, and organize webpages and intranet content. This includes creating page layouts, text, images, links, and implementing basic user-experience improvements
• Create graphics for social media, newsletters, presentations, flyers, webpages, digital displays, and other print and digital communications
• Photograph community events, resident programs, staff activities, and other agency initiatives. Organize, archive, and prepare images for communications use
• Draft, edit, and proofread content for social media, email communications, newsletters, webpages, presentations, and other public-facing materials. Support social media planning, scheduling, content development, and performance tracking
• Assist with agency branding and marketing efforts, including the implementation of brand standards, promotional campaigns, outreach materials, and strategic plan milestones
• Help gather stories, interviews, photos, and program information that highlight residents, employees, partners, properties, and agency impact
• Assist with communications support for community events, media activities, public meetings, staff initiatives, and special campaigns. Conduct research and maintain content calendars and project files
• Treat residents and staff with respect and empathy
• Use only approved HACA branding and templates
• Route all media inquiries or sensitive questions to the Sr. Director of Strategic Communications
• Always obtain approval before publishing content
• Be accompanied by a staff member during any resident interviews

What they're looking for:

• * **Skills:** Strong writing, editing, proofreading, organization, and attention-to-detail skills
• * **Task Management:** Ability to manage multiple assignments, meet strict deadlines, accept constructive feedback, and work both independently and collaboratively
• * **Interpersonal:** Comfort working professionally with residents, staff, community partners, and members of the public with empathy and respect
• * **Software:** Proficiency with Microsoft Office or comparable productivity tools
• * **Schedule:** Ability to work in person in Austin for up to 24 hours per week, with scheduling coordinated around academic commitments and agency needs
• * Experience or coursework in web design, webpage development, content management systems, SharePoint, intranet development, or user experience
• * Experience with Canva, Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Premiere Pro, or After Effects), or other graphic design and photo-editing tools
• * Photography, videography, video editing, social media scheduling tools (e.g., Hootsuite, Constant Contact), or digital content creation experience
• * A portfolio or work samples demonstrating writing, design, photography, web, or marketing skills
• * Knowledge of or interest in affordable housing, public service, community development, or mission-driven communications
• * Spanish-language proficiency is helpful but not required

Benefits:

• Opportunities to contribute ideas and gain experience in various facets of communications and marketing.
• Complete training in trauma-informed storytelling, graphic design, and HACA brand standards.
• Based on performance, project needs, funding, scheduling, and academic eligibility, the internship may be extended into the spring and summer semesters for up to one full year.