Community Account Specialist

Essex Property Trust is a purpose-driven company focused on promoting growth and opportunity within its teams. The Community Account Specialist is responsible for managing all accounting operations of the community, ensuring compliance with company policies, and providing excellent customer service to residents and stakeholders.

What you'll do:

• Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner
• Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player
• Ensures compliance of company money management and accounts receivable policies and procedures
• Responsible for the collection process, ensuring accurate and timely delivery of Pay or Quits, delinquency notices, and resident communications
• Completes accounting responsibilities including revenue management, and timely processing of Deposit Accounting and Accounting Month End
• Ensure systems are kept up to date and accurate for data integrity and reporting purposes
• Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes
• Assist with other ad hoc requests and reports as needed
• Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex

What they're looking for:

• High school diploma or equivalent required
• Must have a valid driver's license
• Excellent verbal and written communication skills
• Regular, consistent, and timely attendance required
• Ability to comprehend, analyze, and interpret documents
• Ability to solve problems involving several options in situations
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines
• Highly organized and demonstrated project management skills
• Ability to exercise initiative
• Ability to meet all job requirements and assignments
• College degree preferred
• One year's experience in a customer service environment preferred

Benefits:

• Eligible for benefit packages that include medical, dental, vision
• Paid parental leave
• 401k employer match
• Excellence rewards
• Wellness programs
• 12 paid holidays
• 15 PTO days
• Work/life balance is a priority!
• Most positions are eligible for a housing discount of 20%
• Also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position