Community Health Worker II

Community Health Worker II

Location: Hybrid, Triad Area (Candidates must be located in the Triad area, preferably the greater Winston-Salem area)

Schedule: Monday - Friday | 8:00am - 4:30pm 

The Community Health Worker II supports and supplements Novant Health’s Care Teams by focusing specifically on broader determinants of health for vulnerable patients, bridging the gap between communities and the health and social service systems. He/she provides culturally appropriate health education, information and outreach in both healthcare facility and community-based settings – in homes, clinics, shelters, etc. Collaborates with members of a patient’s healthcare team to assess needs, develop, implement and review care plans to meet needs and assist patients in receiving the optimal level of care at the most appropriate place of service. This includes conducting health screenings, providing health education/coaching, and linking patients to appropriate community resources. 

The Community Health Worker II maintains current knowledge of available community resources and community outreach program options for referral.

• Conduct outreach and build trusting relationships with individuals and families to connect them with healthcare and social services.
• Educate community members about health topics, disease prevention, wellness programs, and available resources.
• Assist clients with navigating healthcare systems, scheduling appointments, completing forms, and accessing benefits.
• Advocate for community health needs by identifying barriers to care and communicating concerns to healthcare providers and organizations.
• Maintain accurate records, track client progress, and support public health initiatives through follow-ups and community engagement.

• Education: High School or GED, required. 2 Year / Associate Degree, preferred. 
• Experience: Minimum of two year experience in community setting and linking patients to various community resources, required.
• Licensure/Certification:
  • NC CHW Certification, preferred.
  • Health Coach Certification, preferred.
• Additional Skills (required):
  • Member of the community with understanding of the population served.
  • Must be able to function as part of a team.
  • Ability to travel and work a variable schedule including some nights and weekends.
  • Strong organization, team building, and communication skills.
  • Ability to work independently without supervision and self-manage.
  • Ability to effectively communicate with a wide range of individuals and constituencies among a diverse population.
  • Have a passion for health improvement and be able to communicate case sensitive material to participants.
  • Accepts and respects diversity without judgement.
  • Ability to respect confidential information.
  • General working knowledge of motivational interviewing, behavior change methods, and an emphasis on preventive care.
  • Must be able to work with changing priorities.
  • Experience with Electronic Medical Records, Word, Excel, and Power Point software.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.