Community Service Officer

About the Department

Why It's a Great Department: 
Pierce County Sheriff’s Office is a “full-service agency” that provides law enforcement, jail, court security, and civil processing services to all areas of unincorporated Pierce County. 
 
The Sheriff’s Office is comprised of 638 commissioned law enforcement and corrections staff and 67 civilian personnel.  Together, these dedicated employees support our 3 bureaus, including Services, Corrections, Operations.  We encourage you to learn more about our office by clicking here.
 
Why It's a Great Opportunity: 
A career with the Pierce County Sheriff’s Office is your opportunity to make a difference in people’s lives every day as each employee plays a role in supporting our mission to protect life and property, uphold rights, and work in partnership to build strong, safe communities.  
 
This rewarding and vital position provides a broad range of services to unincorporated Pierce County.  Community Service Officers provide information to the public in order to assist them in problem resolution and to direct them to the appropriate Sheriff's Office and/or other resources, and to assist with public safety or enforcement activities such as abandoned vehicle and hulk removal.
  
Community Service Officers work either 5/8’s at the South Hill Precinct or 4/10’s at the Parkland-Spanaway Precinct depending on assignment. Shifts are Monday - Friday, primarily day shift with swing shifts, if necessary.  This is not a remote or hybrid position as employees are expected to work at their assigned precinct. 

Come join the Pierce County Sheriff's Office!

How to be Successful in the Role:
A successful candidate will join the team with the ability to exercise good judgement, collaborate, stay focused during disruptions, provide attention to detail, multi-task, and positively engage with citizens and employees in the Office, County and various other agencies.  This person will provide excellent customer service to internal and external customers. Must be able to work independently and as a team member to complete assignments.  A willingness to learn and a desire to help and support your co-workers in a fast-paced environment will be the key to your success.
 
Your Future in this Role:
You will gain a broad knowledge of the office and have access to LinkedIn Learning to further your growth. 

Position Duties

ESSENTIAL FUNCTIONS:

• Direct people to the appropriate department units or appropriate services and facilities outside the office. 
• Act as a liaison with residential and/or government entities to facilitate problem resolution of nuisance issues. 
• Carry a limited commission to accomplish abandoned vehicle and hulk removal, disabled parking and other parking enforcement. Write citations for violation of local parking ordinances. 
• Drive to locations of reported abandoned vehicles; determine whether the vehicles are on public property and facilitate the impound of vehicles. 
• Write incident reports for various crimes as referenced in the approved list per the Letter of Understanding re: CSO Report Writing dated February 2019 and any subsequent updates. Reports are taken from citizens who walk in or call the Precinct and where no-scene evidence nor investigation are required. 
• Maintain accurate documentation of phone messages left daily on the Abandoned Vehicle Hotline, requests from deputies, referrals from Pierce County Responds and various other sources. Prepare and disseminate quarterly reports. 
• Monitor impound vehicles in the Precinct lot and coordinate release of vehicles with owners and tow companies.

Minimum Qualifications

MINIMUM REQUIREMENTS TO APPLY: 

• A high school diploma or GED is required. 
• Must be at least nineteen (19) years of age.
  
• United States citizenship, lawful permanent resident or DACA recipient, and the ability to speak, read and write the English language as required by RCW 41.14.100 is required. 
• Must have a valid Washington State driver's license at time of appointment and be able to provide proof of insurability.
• Ability to successfully complete Pierce County Sheriff's Office background investigation, which will include, but is not limited to 
  • Reference Checks
  • Personal Interviews
  • Oral Board Interview
  • Polygraph Examination
  • Submission of Fingerprints
  • Work History Check
  • Criminal, Driving, and Financial History Checks
  • Post-Offer behavioral assessment
  • Post-Offer Medical Examination

Other Qualifications

ASSESSMENT PROCESS FOR COMMUNITY SERVICE OFFICER:

• After the closing date, qualified applicants will receive an email with a link to an experience and training assessment.  
• Individuals attaining a passing score of 70% or higher on the Community Service Officer assessment will be placed on the Civil Service register in order of final score. 
• VETERAN'S PREFERENCE / SCORING CRITERIA: Veteran's Scoring Criteria will be granted in accordance with RCW 41.04.  IF YOU ARE CLAIMING VETERAN'S SCORING CRITERIA, PLEASE ATTACH A COPY OF YOUR MILITARY "DD FORM 214 MEMBER- 4"* TO THE APPLICATION.

• Candidates will be referred from the register to fill vacant positions occurring within one (1) year from the date the name is placed on the register.
• All Sheriff Office employees serve a one (1) year probationary period.
• If you have a question about this opportunity, please email Civil Service at PCCivilService@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

Benefits

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our Leadership Training Program, and a County Book Club. 

We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Our benefits:

Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave. 
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:

Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days

A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.

Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.

Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:   

Supplemental Questions

Required Question

Agency Information