South Carolina Department of Consumer Affairs
Richland County or Columbia
Complaints Manager
We tailor your resume to this role and apply for you in seconds.
Apply to Complaints Manager at South Carolina Department of Consumer AffairsJob details
- Location
- Richland County or Columbia
- Work type
- Onsite
- Compensation
- $53,142 - $90,372/yr
- Posted
- 1 week ago
- Apply on
- governmentjobs.com
About this role
About the Department
OUR MISSION AND VALUESThe South Carolina Department of Consumer Affairs is the state’s consumer protection agency. Established in 1974, SCDCA is charged with protecting consumers from inequities in the marketplace through advocacy, mediation, enforcement, and education. With an unrivaled complaint processing portal, an award-winning communications staff, and dedicated staff overseeing more than 120 statutes SCDCA administers and enforces, SCDCA offers invaluable services to every citizen in SC. We’re looking for a dependable, energetic, self-starter with good communication skills to join our agency in providing excellent customer service for staff, consumers, and businesses in our Legal Division.
PRIMARY PURPOSE OF YOUR ROLE
SCDCA’s Legal Division performs the agency’s licensing, administration, and enforcement duties related to the majority of the laws under the agency’s jurisdiction. As part of the enforcement function, complaints against regulated industries are referred to the Legal Division. The successful candidate for this position will be responsible for ensuring these complaints are reviewed, processed, analyzed, and closed pursuant to policies and procedures.
DAY-TO-DAY ACTIVITIES
- Supervise the complaint analysts and complaint support staff in the Department's Legal Division
- Oversee quality control of the processing of complaints
- Take escalated and/or complex calls from consumers and businesses
- Assist complaint analysts in resolving escalated complaints
- Meet with complaint analysts weekly to discuss the status of pending complaints and brainstorm ways to resolve them successfully
- Review certain letters, memoranda, reports, and other forms of written communications to ensure they conform to Department expectations
- Review complaint data to identify complaint trends and otherwise ascertain areas for related business and/or consumer education or potential enforcement actions
- Serve as a backup to provide information and assistance to consumers during walk-in interviews
- Confer with Department attorneys and investigators to determine if a violation of the statute has occurred and develop appropriate next steps
- Contribute to individual quality and productivity goals by meeting standards focused on fulfillment of organizational turnaround time expectations, accuracy, and security
- Perform other duties as assigned
Position Duties
MINIMUM REQUIREMENTS
A bachelor's degree and relevant program experience or an associate's degree with at least three (3) years of relevant experience.
ADDITIONAL REQUIREMENTS
- Must possess excellent organizational and managerial skills, including the ability to plan, organize, schedule, supervise and make decisions.
- Must be able to establish and maintain effective working relationships. Ability to communicate effectively, verbally and in writing, with staff, the public and the business community.
- Ability to work independently with professionalism, discretion, and sound judgment.
Minimum Qualifications
A juris doctorate from an ABA-approved law school or an associate's degree in paralegal studies with at least three (3) years of paralegal experience. At least three (3) years of supervisory experience is preferred.
Benefits
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
01
Are you willing to accept a salary between $52,100 and $60,000?
- Yes
- No
02
Do you have at least a bachelor's degree and relevant program experience or, alternatively, an associate's degree with at least three (3) years of relevant experience?
- Yes
- No
03
Do you have a juris doctorate from an ABA-approved law school or an associate's degree in paralegal studies with at least three (3) years of paralegal experience?
- Yes
- No
04
Do you have at least three (3) years of supervisory experience?
- Yes
- No
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Consumer Affairs Address 293 Greystone Boulevard, Suite 400P.O. Box 5757
Columbia, South Carolina, 29250-5757 Phone803-734-4261
Ready to apply?
We tailor your resume to this role and apply for you.