Constituent Support Manager (HCA/DDSD #10105223)

$33.12 - $49.68 Hourly

$68,886 - $103,330 Annually

This position is a Pay Band C9

This job posting may be used to fill multiple vacancies.

Interviews are anticipated to be conducted within two weeks of closing date.

The Health Care Authority (HCA) participates in E-Verify and will verify employment eligibility upon hire.

Our Vision

• Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

• We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

• Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
• Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
• Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
• Build the best team in state government by supporting employees' continuous growth and wellness.

The Supervisor, Healthcare Programs/Constituent Supports Manager will:

• Conduct legislative bill coordination;
• Conduct bill analysis as necessary;
• Provide support and information to individuals and families including guardianship information;
• Conduct team facilitation, mediation, and dispute resolution for individuals and their teams;
• Assist with creation of guardian accounts for the Developmental Disabilities Supports Division's (DDSD) healthcare information system;
• Provide presentations at conferences, meetings, and informational sessions.

The Supervisor, Healthcare Programs/Constituent Supports Manager is responsible for:

• Acting as liaison to the people receiving services and stakeholders seeking information about the waiver services, including state funded related services;
• Conducting team facilitation, mediation, and dispute resolution for individuals and their teams;
• Fielding questions from constituents concerning the DD waiver and at times will assist the Secretary of Health's office with DOH constituent calls, provide information, resources, and assistance to individuals and families;
• Providing information and assistance regarding guardianship and alternatives to guardianship to individuals and their families by receiving direct calls, emails and referrals;
• Conducting legislative bill coordination;
• Conducting bill analysis as necessary;
• Assisting with creation of guardian accounts for DDSD's healthcare information system;
• Providing presentations at conferences, meetings, and informational sessions.

• Individuals with intellectual and developmental disabilities & their families & teams;
• Other stakeholders throughout the community.

The Ideal Candidate has:

• Professional experience working as an advocate, team facilitator and mediator;
• Experience with services for people with I/DD;
• Excellent communication skills to include public speaking;
• Willingness to become a certified mediator upon hire.

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Agency Contact Information: Michelle Lucero, (505) 487-3642. Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.