New York Life
New York City, New York
Corporate Vice President - Manager, Agent Support Operations
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Apply to Corporate Vice President - Manager, Agent Support Operations at New York LifeJob details
- Location
- New York City, New York
- Work type
- Hybrid
- Compensation
- $133,000 - $190,000/yr
- Posted
- Jul 23, 2026
- Apply on
- careers.newyorklife.com
About this role
8+ years leading help desk/contact center or technology support operations; experience with cloud contact center platforms, outsourced vendor management, BYOD environments, operational analytics, workforce planning, and AI/self-service initiatives.
What you'll do at New York Life:
- leading operations
- managing vendors
- improving self-service
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