Charleston, South Carolina
Counselor II - Mobile Crisis Call Center (Charleston)
Job details
- Location
- Charleston, South Carolina
- Work type
- Onsite
- Compensation
- $51,039 - $59,622/yr
- Posted
- 5 days ago
- Apply on
- governmentjobs.com
About this role
About the Department
Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Counselor II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.
This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Community Mental Health Center, 2100 Charlie Hall Blvd, Charleston, SC 29414.
Under limited supervision of the team leader, exercise independent judgement and discretion to answering incoming crisis calls and provide telephonic intervention services, screening and consultation in a culturally competent manner. Will also be of support to other call takers during the assigned shift.Responsibilities for the Clinical Counselor:
- Screen, assess, triage, and provide telephonic crisis intervention/de-escalation to individuals in crisis.
- Identify concerns with mental illness, developmental disabilities, and/or substance use and refer to the appropriate resource.
- Utilize assessment information and community resources to provide information and/or linkage and referral to services.
- Patch call to appropriate clinical staff in a timely manner based on geographic location and patient needs.
- Complete appropriate documentation in accordance with established policy, procedure, and QA guidelines of the agency.
- Shift leader for call center.
- Assist with guiding new and existing staff during assigned shifts.
- Troubleshoots issues/problem solves solutions to team issues.
- Provide guidance and resources to staff during shift. Act as a support to staff during shifts.
- Participate in assessment/community response staff meetings, individual supervision PRN, and daily call review.
- Comply with all applicable CDMHC/OMH policy, quality assurance, corporate compliance, and cultural competence policies, procedures, and regulations and all Federal and State laws as well as attend all training classified as mandatory by Federal and State regulations.
- Engage in additional trainings to maintain professional development.
Position Duties
- A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.
- The position will be assigned th Charleston Dorchester Mental Health Center SCOMH Mobile Crisis Call Center. No travel required.
- Must be able to lift 20 pounds.
- Responsibilities may include working day and night shifts.
- This is an essential position in a 24-hour program.
Minimum Qualifications
- A bachelor's or master's degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling, or other behavioral discipline deemed equivalent by SCOMH.
Other Qualifications
Post hire, employees must:
- Have working knowledge of mental health principles and practices.
- Have experience working and/or education in the mental health field.
- Have good listening skills, good writing skills, and the ability to multitask.
- Have working knowledge of basic health and welfare services provided by other agencies in the community.
- Have the ability to screen, assess and consult with callers.
- Experience in the crisis continuum of care a plus.
The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
60007696
Benefits
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
Supplemental Questions
01
Please check the box(es) if you have ever been employed by the following Offices of SC Dept. of Behavioral Health and Developmental Disabilities.
- Office of Mental Health (OMH) (formerly SC Department of Mental Health)
- o Office of Intellectual and Developmental Disabilities (OIDD) (formerly SC Department of Disabilities and Special Needs)
- Office of Substance Use Services (OSUS) (formerly SC Department of Alcohol and Other Drug Abuse Services)
- Does Not Apply
02
If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application.
PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED.
Please indicate your understanding to this statement by checking the box below.
- Checking this box indicates my understanding to the above referenced statement.
03
Did you graduate with at least a bachelor’s degree from an accredited college/university?
- Yes
- No
04
Please indicate your salary requirements (please be specific and not put "negotiable" or "open").
Required Question
Agency Information
EmployerState of South CarolinaAgency Department of Behavioral Health and Developmental Disabilities Address 400 Otarre ParkwayCayce, South Carolina, 29033 PhoneOIDD - (803)898-9600
OMH - (803) 898-8600
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