Credit Risk Representative I

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Responsible for mitigating credit risk to Paychex by authenticating incoming clients, monitoring the credit quality of our portfolio, and assessing risk on individual client transactions. Provides quality service to internal and external customers through accurate and timely problem resolution. Responsible for product knowledge including Direct Deposit, Readychex, Taxpay, ASO, and PEO.

• Reviews and approves or denies credit transactions up to $50,000 in order to mitigate potential risk and ensure the best financial decision is implemented for Paychex as well as the client. Prepares recommendations to management on items exceeding $50,000.
• Reviews and interprets credit reports (Equifax, Experian and Dun & Bradstreet) and financial, trade, and public record data to assist in the credit decision making process.
• Works with external banking partners to authenticate banking information and ensure funds availability for credit transactions. Requests and secures wire transfers for high liability and high risk transactions.
• Authenticates and evaluates fraud and credit risk on incoming customers across all lines of business based on authentication tools and credit data. Assigns credit lines to customers.
• Manages portfolio of customers through credit monitoring, bankruptcy identifications, cash flow issues, and negative news monitoring.
• Meets inbound call requirements and makes outbound calls to assist with customer inquiries, problem resolution, and to obtain necessary information for risk assessments. Is able to demonstrate high level of customer service.
• Develops and maintains comprehensive knowledge of all applicable Paychex products, regulatory changes, policy changes, and industry and economic developments.

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.00 - $27.41 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.


• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.


• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.


• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.


• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.


Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.


Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.