CRM Business Analyst I

Educational Media Foundation K-LOVE & Air1 Media Networks is a nonprofit, multi-platform media company focused on drawing people closer to Christ. The CRM Business Analyst I will analyze and improve Salesforce workflows and systems, troubleshoot data issues, build reports and dashboards, support testing and training, and enhance fundraising and donor engagement operations.

What you'll do:

• Perform CRM-focused business analysis activities by identifying workflow and system improvement opportunities and developing solution options within Salesforce
• Conduct discovery, synthesizes operational needs, evaluates system capabilities, data integrity considerations, and user experience factors, and translates those findings into structured process and system solutions
• Evaluate solution options, estimates potential operational impact, and contributes to implementation strategies to strengthen fundraising effectiveness and donor engagement outcomes
• Troubleshoot data and system issues, identifies root causes, and develops sustainable solutions in partnership with technical teams
• Partner with fundraisers, data analysts, and tech teams to design and implement enhancements that support fundraising and donor engagement
• Build and maintain Salesforce reports and dashboards that provide fundraisers with clear, actionable insights
• Support Gift Services processes by identifying system or workflow improvements that enhance accuracy and timely gift entry and donor support
• Provide User Acceptance Testing (UAT) for new Salesforce features and related platforms enhancements to ensure alignment with defined business requirements and operational needs
• Provide training and onboarding support for new hires to ensure effective adoption of CRM processes
• Perform other duties as assigned

What they're looking for:

• * Bachelor's Degree, or combination of education/training with relevant experience
• * Minimum 1-3 years of experience in business analysis, including gathering requirements, supporting users, and improving system processes
• * Skilled at gathering, analyzing, and organizing information from stakeholders to define clear requirements
• * General understanding and curiosity of how systems and processes work
• * Experience with CRM systems (Salesforce or similar), particularly in reporting and dashboard creation
• * Organized, detailed, and customer focused
• * A collaborative communicator who thrives in a team environment
• * Proactive in identifying issues and opportunities for improvement, with a solutions-focused mindset
• * Excellent interpersonal skills with the ability to develop sincere business/ministry relationships
• * Strong written and verbal communication and presentation skills
• * Demonstrated commitment to the social sector with a passion for our mission and values

Benefits:

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs