Job details

Location: Brunswick or Atlanta
Work type: Onsite
Compensation: $41,592/yr
Posted: 3 days ago
Apply on: governmentjobs.com

About this role

About the Department

Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

M-F work schedule==13 paid holidays==Excellent benefit package

All Coastal Health District, County Health Department employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.

Position Duties

Supervises, guides, and instructs the work assignments of subordinate staff for busy Health Department HIV/AIDS Clinic in Brunswick. This position is a working manager position and the incumbent will be expected to work along side subordinate staff when necessary. Communicates with the general public, internal and external customers to provide information and recommendations targeted to meet customer expectations. This position will require the incumbent to exhibit critical thinking to resolve complicated issues and situations involving customer service and employee management in compliance with governing policies, procedures and laws in response to customer needs. Supervisory responsibilities include, but are not limited to, managing subordinate staff, maintaining the schedule, address and resolve customer service issues and complaints, support the CSR staff and conduct the duties of a CSR when needed.

Job Responsibilities:

Performs job responsibilities with minimal supervision

Serves as job expert or organization resource in assigned areas

Answers telephone and give information to callers, take messages, or transfers calls to appropriate individuals

Arranges conferences, meetings, and travel reservations for office personnel

Completes forms in accordance with organizational procedures

Composes, types, and distributes meeting notes, routine correspondence, and reports

Maintains confidential information

Completes tasks and assignments associated with administrative support functions (ie, licensure, purchasing, records management, inventory, or similar function)

Supervise assigned staff

Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Minimum Qualifications

High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating
information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep
3 (GST122).

Preferred qualifications: 3-5 years prior experience in Practice Management/Medical Office. Experience in coding/billing, medical records. Prior HIV experience preferred.

Other Qualifications

For more information on the State of Georgia Benefits visit http://team.georgia.gov/

Benefits for Full Time Eligible Employees

• 13 Paid Holidays

• Generous Leave Package-Educational Support Leave and 3 weeks each accrued Annual and Sick Leave

• Defined Benefit retirement plan

• Health Insurance

• Dental Insurance

• Vision Insurance

• Health Care Spending Account

• Dependent Care Spending Account

• Life Insurance

• AD&D Insurance

• Disability Insurance

• Legal Insurance

• Long-Term Care Insurance

• Specified Illness

• Deferred Compensation (401K & 457 Plans)

Additional Perks

• A supportive and rewarding work environment

• Physical Activity Breaks

• Employee Assistance Program

• Employee discount program

• Tuition Assistance

To learn more about the Coastal Health District visit -https://coastalhealthdistrict.org

Applicants chosen for employment will be subject to the following

Criminal Background Check/Fingerprinting

Education documentation must be provided by applicants. License/certification must be provided if required for position. Reference Checks & Immunizations Required

* May be subject to pre-employment drug screen

Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted via email by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

*Coastal Health District is an Equal Opportunity Employer*

The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.

If you require accommodations under the American Disability Act (ADA), notify this agency of your request by the closing date of this announcement.

Benefits

Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees

Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.

Supplemental Questions

01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

Yes
No

02

Do you have a High school diploma/GED and five (5) years in a lead worker, team leader, or supervisory role communicating information in a customer service setting; or two (2) years of experience required at the lower level Customer Svc Rep 3 (GST122)?

Yes
No

03

How many years of experience do you have working in HIV/Medical Office?

0-1
1-2 years
2-3 years
3-4 years
4+ years

04

How many years of experience do you have using M&M software/Gateway/VHN ?

0-1 years
1-2 years
2-3 years
3-4 years
4+ years

05

How many years of CSR experience do you have?

3 years or less
3-5 years
5-7 years
7+ years

06

How many years experience do you have supervising CSR/Clerical employees?

0-2 years
2-4 years
4-6 years
6-8 years
8+years

07

What is your level of proficiency in Microsoft Office Suite?

Beginner
Intermediate: Requires some guidance
Advanced: Can train others
Expert: Able to create pivot tables

Required Question

Agency Information

EmployerGeorgia Department of Public Health (GA)Address 200 Piedmont Ave, SE
West Tower
Atlanta, Georgia, 30334 Website http://dph.georgia.gov

About Georgia Department of Public Health

Georgia Department of Public Health

Brunswick or Atlanta

Website LinkedIn