Customer Accounts Advisor

Aaron’s is an industry leader in sales and lease-to-own retail, offering specialty products and customer-focused services. The Customer Accounts Advisor supports customer ownership goals by managing payment collections, lease renewals, account records, customer relationships, merchandise returns, deliveries, and related store operations.

What you'll do:

• Assist the Customer Accounts Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Maintain accurate customer account records in the store system, including payment appointments and account history
• Build strong customer relationships to support ownership goals and drive sales
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required
• Assist with merchandise returns and guest deliveries as directed by management
• Maintain accurate daily route sheets and weekly maintenance sheets
• Loading, appropriately securing product and safely operating the company vehicle
• Clean and certify returned merchandise

What they're looking for:

• Strong interpersonal and communication skills
• Ability to demonstrate empathy and listen attentively
• Ability to explain information clearly and handle difficult conversations
• Strong multitasking, organizational, negotiation and persuasion skills
• Passion for making a positive difference in customers' lives
• Must be at least 21 years of age for positions within the United States and at least 18 years of age in Canada
• Requires a valid state driver's license and compliance with the Company's Driver Qualification Policy, including satisfactory MVR (driving record)
• Must be able to be DOT certified, if required in location of position
• Retail/customer service experience
• High School diploma, GED or equivalent
• High energy with the ability to effectively perform all functions of the store
• Proper telephone etiquette

Benefits:

• On Demand Pay through Dayforce Wallet – request pay you’ve earned in between paydays.
• Excellent Career Advancement Opportunities
• Paid time off, including vacation, sick and holidays.
• Sunday off plus one day off during the week.
• Medical, dental and vision insurance – Select the plan that best suits you and your family.
• Health Savings Account and Flexible Spending Accounts
• 401(k) Plan with contribution matching.
• Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
• Employee Purchase Program