Customer Care Specialist (Temporary)

Business, Hospitality and Auxiliary Services is seeking a temporary Customer Care Specialist to assist in providing direct customer service and support to Panther Central.
 

Duties associated with this position include but are not limited to:

• Serve as first point of contact to public via front counter (assist with questions, form completion, card production, etc.) online chat and telephone
• Assist with administrative functions as required and/or requested.
• Responsible for data entry, data queries, and updating data in all applicable University systems.
• Explain policies and procedures of housing, dining services, parking and ID cards to students, parents, faculty, staff and other visitors
• Responsible for monitoring and reporting problems regarding lobby area to appropriate staff.
• Other duties as assigned.
  
  Two shifts are currently available. Thursday – Monday 3-11PM & Wednesday - Sunday 12-8PM

Associate's Degree and three years experience is required for this position. Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

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The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Job Details
Job Description: All Temps, Pennsylvania-Pittsburgh
Department: Panther Central
Campus: Pittsburgh
Minimum Education Level Required: Associate's Degree
Minimum Years of Experience Required: 3
Average number of working hours per week for this assignment: 37.5
Work Schedule: Thursday – Monday 3-11PM or Wednesday - Sunday 12-8PM
Is there a potential this assignment will result in a regular Staff position?: Yes
Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
Requested Pay Rate: 16.50
Visa Sponsorship Provided: No
Background Check: For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances: Not Applicable
Required Documents: Resume