Customer Experience Analyst Intern

Continental Properties is seeking a Summer 2027 Customer Experience Analyst Intern to join its Customer Experience team. The intern will analyze resident and prospect feedback, identify trends and pain points, create visualizations, support survey and research activities, and develop actionable recommendations using data and AI tools.

What you'll do:

• Analyze quantitative and qualitative customer data to identify trends and pain points
• Translate findings into written, actionable recommendations
• Create data visualizations/charts that illustrate key findings
• Support ad hoc survey projects, including drafting survey questions, assisting with survey programming, producing topline results, and coordinating with the Data team to pull accurate data for distribution
• Support customer research and resident panel activities, including drafting discussion guides, coordinating research logistics, and helping synthesize findings from research activities
• Conduct secondary research on CX-related topics and industry trends to support broader team initiatives

What they're looking for:

• Rising junior, senior or graduate student pursuing a degree in a quantitative or research-focused field (e.g., Statistics, Data Analytics, Psychology, Sociology, Economics, Political Science)
• Prior coursework or internship experience involving data analysis, quantitative research, or customer research required
• Strong Excel skills, including experience with creating formulas, pivot tables, and organizing data from multiple sources
• Strong writing skills for summarizing findings and recommendations
• Experience with survey platforms (Qualtrics, SurveyMonkey, Google Forms, or Medallia), including creating survey questionnaires and programming surveys
• Ability to build clear, well-organized PowerPoint reports
• Ability to communicate ideas effectively and collaborate as part of a team
• Experience working with AI tools to analyze data (Claude, ChatGPT)

Benefits:

• Through our internship program, you will build upon your skills and work on projects that make an impact.
• You'll have the tools, training, and opportunities to build a foundational career in your field of interest.
• As an intern, you gain experience through hands-on training, meaningful project work, collaboration, and applicable on-the-job experience.
• Interns are exposed to all areas of our business to further their learning and professional growth.
• Vacation time
• Paid holidays
• Half-days on Fridays during designated months
• Informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture
• An inclusive and equitable work environment