Customer Experience Analytics Intern

## Requisition Summary PACCAR Parts has an exciting Customer Experience Analytics summer internship opening at our headquarters in Renton, WA. The selected candidate will work directly with one of four Customer Experience departments, gaining exposure and experience in the Customer Experience process. - Learn first-hand from top industry professionals - Work directly with Managers and Senior Managers - Develop mentoring relationships with Customer Service leaders - Gain valuable hands-on experience ## Job Functions / Responsibilities - Interface with dealers and end customers and assist with business processes - Review and analyze processes to identify opportunities for improvements - Develop and update dashboards and analytics on customer service data - Update existing dashboards to make data visually appealing and simple to both navigate and comprehend for end-users - Utilize SQL/Python to provide business insight and automate processes ## Qualifications - Relevant coursework or prior internship experience desired - Excellent written and verbal communication skills - Strong organizational and project management skills - Self-motivation and energetic personality - Team-oriented - Flexibility to work in a dynamic, fast-paced environment - Ability to handle multiple priorities - Strong PC skills including experience with Microsoft Office SuiteThis internship is for students currently enrolled in college, junior or senior standing preferred. ## Benefits As a U.S. PACCAR intern, you have a full range of benefit options including: - 401k with up to a 5% company match - Sick leave - Medical, dental, and vision plans for you and your family - Flexible spending accounts (FSA) and health savings account (HSA) - Life and accidental death and dismemberment insurance - EAP services including wellness plans, estate planning, financial counseling and more - Global Fortune 500 company with a wide array of growth, training, and development opportunities - Work alongside experienced goal-oriented colleagues recognized as experts in their field - This position may offer relocation assistance benefits. ## Wage Scale or Salary Range - Undergraduate students: $25.00/hour - Graduate students: $30.00/hour - This role is eligible for the full range of benefit options listed above. ## Other Information - PACCAR Parts is an eVerify Employer. - PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. - PACCAR values diverse teams and an inclusive work environment, which it says supports innovation, better decisions, and employee engagement. ## Division Information PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with a supply chain that delivers record levels of inventory availability for dealers and customers. ## Company Information PACCAR is a Fortune 500 company established in 1905 and a global leader in the commercial vehicle, financial, and customer service fields. It designs, manufactures, and supports light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines and provides customized financial services, information technology, and truck parts related to its principal business.