Fort Leavenworth, Kansas
Customer Experience Associate - Customer Service
Job details
- Location
- Fort Leavenworth, Kansas
- Work type
- Onsite
- Compensation
- $31,200 - $49,005/yr
- Posted
- 2 weeks ago
- Apply on
- sjobs.brassring.com
About this role
United States - Kansas - Fort Leavenworth
Intermittent
Job Description
As a Customer Service expert, you are the face of what we stand for. You will help our customers feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions, and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
We offer flexible scheduling, comprehensive medical, dental, life insurance, paid time off, holiday pay, and a 401K plan to qualifying associates. You’ll also have access to the base and its facilities and status as an employee of the Exchange.
So, what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?
Job Qualifications
We offer flexible scheduling, comprehensive medical, dental, life insurance, paid time off, holiday pay, and a 401K plan to qualifying associates. You’ll also have access to the base and its facilities and status as an employee of the Exchange.
So, what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
- Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience
Job Qualifications
- Able to learn and adapt to current technology needs
- Able to stay calm when customers are stressed or upset
- Able to think quickly on the spot to answer customer questions
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Cash handling experience preferred
- Excellent communication skills
- Basic computer skills
- Retail experience preferred
Facility Name
LEAVENW MAIN STORE
Job Tier
0
Supervisor
No
Who We Are
The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen, and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan, and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.
Our Focus
We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen, and their families.
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Salary Minimum
$15.00
Salary Maximum
$23.56
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