Customer Operations Product Management (MBA Opportunity)

DIRECTV is seeking an MBA intern for its Digital Services Team. The role focuses on developing digital-first customer operations products, managing product roadmaps, and partnering across teams to deliver customer and business value.

What you'll do:

• Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem
• Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency
• Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop
• Prioritize and construct business cases that secure funding
• Manage product roadmaps by optimizing customer and business value
• Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams
• Develop strategies and quantify the competitive performance of the organization's operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry

What they're looking for:

• MBA
• Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.)
• Proficient in translating business strategy and analysis into consumer facing digital products
• Ability to prepare and present business cases for new products/services
• Demonstrated ability to lead, influence, and persuade others
• Strong interpersonal skills and communication skills (oral, written and presentation)
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling
• Track record of being able to work cross-functionally to deliver large scale initiatives
• Solid technical background with understanding and/or experience in software development and web technologies
• Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results
• Must have full U.S. work authorization now and in the future
• Demonstrated experience with full product life cycle management

Benefits:

• 10-week remote internship; remote position that can be located anywhere in the United States