Army & Air Force Exchange Service
Dallas, Texas
Customer Relations Manager II
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Apply to Customer Relations Manager II at Army & Air Force Exchange ServiceJob details
- Location
- Dallas, Texas
- Work type
- Onsite
- Posted
- 1 week ago
- Apply on
- sjobs.brassring.com
About this role
Job Description
Plans, manages, and directs the operational and special support elements of a call center. May also supervise a staff of call center supervisors. Maintains and enhances total customer service and satisfaction.
Employment Category
Regular Full Time
Job Tier
3
Job Qualifications
Five years of customer service managerial experience supervising a large team or teams with multiple supervisory levels is required.
OR
Bachelor's degree with three years of customer service managerial experience supervising a large team or teams with multiple supervisory levels is required.
Degree (one of):
BACHELORS DEGREE - Preferred
Major/Minor (one of):
ACCOUNTING - Preferred BUSINESS ADMINISTRATION - Preferred BUSINESS MANAGEMENT - Preferred ECONOMICS - Preferred FINANCE - Preferred
Certificate/License (one of):
ACCOUNTANT (CPA) - Preferred CERT MGMT ACCT (CMA) - Preferred
OR
Bachelor's degree with three years of customer service managerial experience supervising a large team or teams with multiple supervisory levels is required.
Degree (one of):
Major/Minor (one of):
Certificate/License (one of):
Supervisor
Yes
Facility Name
CREDIT PGM OPS SUPPORT
Job Type
Management
Exchange Location
United States - Texas - AAFES Headquarters (Dallas)
Major Duties
Manages direct daily Exchange credit call center operations.
Develops/directs staff.
Identifies complex problems relating to call center operations and develops options and implements solutions.
Oversees congressional inquiries/customer comments and contacts customers on behalf of the Exchange Credit Program to resolve difficult or sensitive customer service issues, inquiries, or disputes.
Performs other duties as assigned.
Develops/directs staff.
Identifies complex problems relating to call center operations and develops options and implements solutions.
Oversees congressional inquiries/customer comments and contacts customers on behalf of the Exchange Credit Program to resolve difficult or sensitive customer service issues, inquiries, or disputes.
Performs other duties as assigned.
Work Challenges
24/7 365 days a year
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