Customer Relations Representative (CRR) – One Stop

Position Summary
One Stop Student Services serves as the public face for University of Minnesota students and their families providing service and information through multiple venues and methods. The Customer Relations Representative position is focused on delivering high-quality service via telephone and email in a hybrid work capacity.

Customer Relations Representatives provide essential information, aid in navigation of online resources, andanswer questions for current and former students, parents/families, alumni, faculty, staff, collegiate units, and the university community in the areas of registration, enrollment, financial aid, student records, billing, and payment. Customer Relations Representatives complete a paid, comprehensive training program. Following training, this position requires a strong working knowledge of all service areas of One Stop, as well as the ability to work directly with One Stop Counselors on more in-depth inquiries. This position includes the opportunity to work during school term breaks and summer months in a hybrid capacity.

Essential Job Functions

• Effectively answer general questions asked by: current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public.
• Assist customers with general information regarding One Stop functions including: billing, registration, student records, MyU portal, some financial aid, and other University operations.
• Communicate and collaborate with full time One Stop staff regarding customer inquiries.
• Provide excellent start-to-finish customer service.
• Work on various tasks as assigned.

Required Qualifications

• Must be an enrolled student with good academic standing at the University of Minnesota-Twin Cities campus. Active credits of enrollment is not a requirement over the summer term.
• Must have at least 10 hours of availability between the hours of 9:00 am – 4:00 pm Monday – Friday. This is a hybrid position with a minimum of two shifts per week required to be in person in Bruininks Hall.
• Must be available in November to begin training and onboarding.
• Must be able to professionally answer University related questions in a customer oriented environment.
• Must possess excellent oral and written communication skills.
• Must be comfortable working both independently and collaboratively in a hybrid environment.
• Must be inclusive to cultural diversity and have the ability to communicate and interact effectively with people of diverse backgrounds.

Preferred Qualifications (Core Competencies)

• Previous experience working with the public in a customer service setting.
• Current first year students are encouraged to apply.
• Ability to meet expectations in an independent and dynamic environment.

The mission of Academic Support Resources (ASR) is to make a positive difference in students’ lives. ASR is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. We are better equipped to serve and represent our University community by ensuring our culture values differences and individuality.

The knowledge, skills, and abilities of all ASR employees include job knowledge, communication, problem solving/analysis, development, leadership, teamwork, and customer service. One Stop Student Services provides quality, professional service in support of students' academic and financial objectives. Service is provided at two on-campus locations, including East Bank and St. Paul. Service is also provided via email, virtual, and phone.

Pay Range: $15.25 a hour; depending on education/qualifications/experience

Please visit the Office of Student Health Benefits website for more information regarding benefit eligibility.
 

Student workers are eligible to participate in the Student Health Benefit Plan, if they maintain 6 or more eligible course credits within a given semester. The same applies for Undergraduate Students, Graduate Assistants, Residents, Fellows and Interns.

Application Deadline: Priority application deadline of November 2, 2026.

Student positions are a form of financial support while pursuing an education at the University of Minnesota.

Applications must be submitted online.  To be considered for this position, please click the Apply button and follow the instructions.  You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected].

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.  The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.  To learn more about diversity at the U:  http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.