Customer Service Advocate

%3Cp style=%22text-align:justify;font-family: Arial%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Ca name=%22_Hlk28850968%22%3E%3Cstrong%3ED.R. Horton, Inc., the largest homebuilder in the U.S.,%3C/strong%3E%3C/a%3E was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.%26nbsp; Please visit our website at %3Ca href=%22http://www.drhorton.com/%22 style=%22color:blue; text-decoration:underline%22%3Ewww.drhorton.com%3C/a%3E for more information.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cbr /%3E%0A%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height:107%%22%3E%3Cb%3ED.R. Horton, Inc.%3C/b%3E is currently looking for an %3Cstrong%3E%3Cu%3ECustomer Service Advocate%3C/u%3E%3C/strong%3E. The right candidate will work%3C/span%3E%26nbsp;with homeowners to ensure that all walk items are completed by superintendent in a timely manner. Responsible for completion of first 30-day warranty issues. Maintains constant open line of communication with homeowner throughout first 30 days to ensure customer satisfaction.%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%26nbsp;%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3E%3Cstrong%3EEssential Duties and Responsibilities%3C/strong%3E include the following. Other duties may be assigned.%3C/span%3E%3C/span%3E%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%26nbsp;%3C/p%3E%0A%0A%3Cul%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EContacts homeowner 3-5 days after closing%3C/span%3E%3C/span%3E%3Cbr /%3E%0A %3Cspan style=%22font-size:10pt%22%3E%3Cspan style=%22font-family:Calibri,sans-serif%22%3E%3Cspan style=%22font-size:11.0pt%22%3E%3Cw:sdtpr%3E%3C/w:sdtpr%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EPerforms 14-day walk list follow up meeting, reviewing final walk sheet items and evaluates any new warranty related issues%3C/span%3E%3C/span%3E%3Cbr /%3E%0A %3Cspan style=%22font-size:10pt%22%3E%3Cspan style=%22font-family:Calibri,sans-serif%22%3E%3Cw:sdtpr%3E%3C/w:sdtpr%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3ECompletes necessary documentation from 14-day meeting and submits documents to Customer Care department%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EEvaluate and complete any warranty issues that are sent in by homeowner during the first 30-day period and ensure all items are completed in a timely manner%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EEnsures customer satisfaction and completion of homeowner 30-day survey%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EWork with construction team and vendors to ensure timely completion of all remaining walkthrough items and warranty items within first 30 days %3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EProcesses payments and back charge documentation and invoices%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EAbility to work overtime%3C/span%3E%3C/span%3E%3Cbr /%3E%0A %3Cspan style=%22font-size:10pt%22%3E%3Cspan style=%22font-family:Calibri,sans-serif%22%3E%3Cspan style=%22font-size:11.0pt%22%3E%3Cw:sdtpr%3E%3C/w:sdtpr%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A %3Cli class=%22MsoListBullet%22 style=%22margin-top:2px; margin-bottom:2px%22%3E%3Cspan style=%22font-size:14px;%22%3E%3Cspan style=%22font-family:Arial,Helvetica,sans-serif;%22%3EAbility to travel overnight%3C/span%3E%3C/span%3E%3Cspan style=%22font-size:10pt%22%3E%3Cspan style=%22font-family:Calibri,sans-serif%22%3E%3Cspan style=%22font-size:11.0pt%22%3E%3Cw:sdtpr%3E%3C/w:sdtpr%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%0A%3Cp style=%22font-family: Arial%22%3E%26nbsp;%3C/p%3E%0A
%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cb%3EEducation and/or Experience%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EHigh School Diploma or general education degree (GED)%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EThree or more years related experience, including carpentry work, drywall, texture repair and painting%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EPrior customer service experience%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EMust have a vehicle capable of carrying supplies, valid driver%26rsquo;s license and be willing to drive among designated communities in daytime and nighttime%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EAbility to work independently and be productive without supervision%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EAbility to utilize DRH Customer Care applications on a smart phone, tablet, or laptop%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EProficiency with MS Office and email%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EAbility to lift and/or move up to 50 pounds%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%26nbsp;%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3E%3Cspan style=%22line-height: 107%;%22%3E%3Cb%3EPreferred Qualifications%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-right: 96px; margin-bottom: 11px; font-family: Arial;%22%3E%26nbsp;%3C/p%3E%0A%3Cul%3E%0A%3Cli class=%22MsoListNumber%22 style=%22margin-top: 2px; margin-bottom: 2px;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22font-family: Arial,Helvetica,sans-serif;%22%3EExperience with minor electrical, plumbing and HVAC repair work a plus %3C/span%3E%3C/span%3E%3Cspan style=%22font-size: 10pt;%22%3E%3Cspan style=%22tab-stops: .5in;%22%3E%3Cspan style=%22font-family: Calibri,sans-serif;%22%3E%3Cw:sdtpr%3E%3C/w:sdtpr%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%26nbsp;%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; tab-stops: 6.5in;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin; color: black;%22%3ECome join%26nbsp;a winning team with a Fortune 500 company! We are growing fast and are%26nbsp;looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; tab-stops: 6.5in;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin; color: black;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3EMedical, Dental and Vision%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3E401(K)%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3EEmployee Stock Purchase Plan%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3EFlex Spending Accounts%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3ELife %26amp; Disability Insurance%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3EVacation, Sick, Personal Time and Company Holidays%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3EMultiple Voluntary and Company provided Benefits%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Co:p%3E%3C/o:p%3E%3C/i%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp class=%22MsoNormal%22 style=%22line-height: normal; tab-stops: 6.5in; margin: 0in 0in 0in .25in;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; tab-stops: 6.5in;%22%3E%3Cspan style=%22font-size: 14px;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal; tab-stops: 6.5in;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Ci style=%22mso-bidi-font-style: normal;%22%3E%3Cspan style=%22mso-fareast-font-family: %27Times New Roman%27; mso-bidi-font-family: Aptos; mso-bidi-theme-font: minor-latin;%22%3E%3Cspan style=%22font-size: 14px;%22%3EBuild YOUR future with D.R. Horton, America%26rsquo;s Builder.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color: #00b050;%22%3E%3Cspan style=%22font-size: 14px;%22%3E#WeBuildPeopleToo%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/i%3E%3C/b%3E%3C/p%3E

Job Details
Job: Warranty
Primary Location: Florida-Pensacola
Organization: Home Builder
Schedule: Full-time
Job Posting: Sep 15, 2026, 12:00:00 AM