Customer Service Assistant 2 (PN 20014911)

%3Cfigure class=%22image%22%3E%3Cimg style=%22aspect-ratio:616/169;display:block;margin-left:auto;margin-right:auto;%22 src=%22https://odh.ohio.gov/static/assets/Logo_Assets/Ohio-Agency-Logo-Department-of-Health-HORZ-RGB_v2.png%22 alt=%22%22 width=%22616%22 height=%22169%22%3E%3C/figure%3E%3Cp style=%22text-align:center;%22%3E%3Cspan style=%22color:#0e3f75;font-family:Arial, Helvetica, sans-serif;font-size:28px;%22%3E%3Cstrong%3ECustomer Service Assistant 2%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:#c12637;font-family:Arial, Helvetica, sans-serif;font-size:20px;%22%3E%3Cstrong%3E%3Cu%3EAbout Us:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-font-kerning:0pt;mso-ligatures:none;%22%3EOur mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans.%3C/span%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-font-kerning:0pt;mso-ligatures:none;mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22line-height:107%;mso-ansi-language:EN-US;mso-bidi-language:AR-SA;mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-fareast-language:EN-US;mso-font-kerning:0pt;mso-ligatures:none;%22%3EOur agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish.%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22background-color:rgb(255,255,255);color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EThe Bureau of Regulatory Operations (BRO) is responsible for licensing, certification, and enforcement for health care facilities, services, and programs.%3C/span%3E%3C/span%3E%3C/p%3E

What You'll Do:

The Bureau of Regulatory Operations (BRO) manages the Nurse Aide Registry (NAR) for the state of Ohio and is currently seeking a Customer Service Assistant to provide information and communicate procedures. This job entails the following tasks:

• Provides assistance and information in response to telephone, and/or written (i.e., hard copy & electronic) inquiries from nurse aide consumers, business community, government officials, general public, long term care facilities, public and private agencies pertaining to the NAR. 
• Corresponds with NARs in other states to obtain information regarding reciprocity and grants or denies certification reciprocity. 
• Responds by phone to inquiries of abuse and neglect findings and communicates procedures for training/testing for nurse aides. 
• Forwards requested material to nurse aides, long-term care facilities, law enforcement, surveyors/investigators and federal contractors about compliance with nurse aide rules. 
• Opens, stamps, logs in and sorts mail for NAR/ prepares certified mailings. 
• Maintains electronic files and retrieves information. 
• Develops and maintains office procedures (e.g., development of new and revised forms and procedures to coordinate daily workflow). 
• Imports successful nurse aide candidates to registry. 
• Updates the National Practitioner Database with the names of individuals who have adverse finding results of abuse, neglect, exploitation and misappropriation of a resident’s property. 
• Verify and/or give out information or give status of licenses.
• Prepares and/or maintains reports concerning work processed/calls handled.
• Copies, collects and distributes written materials.
• Updates information contained in state and federal systems (i.e., Certification and Licensure System (CALS), WISE, Automated Survey Process Environment (ASPEN), Internet Quality Improvement & Evaluation System (iQIES)).
• Answers BRO phone lines, mail & scanning documents for other program areas. 

UNUSUAL WORKING CONDITIONS: May be confined to desk answering telephone for 6.5 – 7 hours per day.

*!

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

*!%3Cp style=%22font-family:Arial;text-align:center;%22%3E%3Cspan style=%22color:#0e3f75;font-size:20px;%22%3E%3Cstrong%3E%3Cu%3EPosition Qualifications:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cstrong%3E%3Cu%3EMinimum Qualifications (Must meet all bulleted criteria):%3C/u%3E%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-size:16px;%22%3E9 mos. trg. or 9 mos. exp. in office practices %26amp; procedures%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-size:16px;%22%3E9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people %26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-size:16px;%22%3E9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing %26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3Cli%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-size:16px;%22%3E9 mos. trg. or 9 mos. exp. in operation of personal computer.%26nbsp;%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:black;font-size:16px;%22%3E%3Cstrong%3EOR%3C/strong%3E%3C/span%3E%3Cspan style=%22color:#0e3f75;font-size:16px;%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3Cspan style=%22color:black;font-size:16px;%22%3EEquivalent of Minimum Qualifications for Employment noted above.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:rgb(193,38,55);font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22letter-spacing:-0.1pt;%22%3E%3Cstrong%3E%3Cu%3EApplications of those who meet the minimum qualifications will be further evaluated against the following criteria:%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.25;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAssociates or advanced degree in public relations%3C/span%3E%3C/li%3E%3Cli style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.25;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience working in high-volume call center environment deescalating irate calls%3C/span%3E%3C/li%3E%3Cli style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.25;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience with equipment operations (e.g., scanning/faxing and/or multi line phone system)%3C/span%3E%3C/li%3E%3Cli style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.25;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience using computer software (e.g., Word, Excel, Outlook, databases)%3C/span%3E%3C/li%3E%3Cli style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.25;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience in tracking calls, logging information and preparing reports%3C/span%3E%3C/li%3E%3Cli style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.25;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience in responding professionally to the public, healthcare facilities and government officials %26nbsp;via telephone and/or written inquiries%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:1.25;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EExperience in managing and safeguarding confidential data/information%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22color:rgb(193,38,55);font-family:Arial, sans-serif;font-size:12pt;%22%3E%3Cspan style=%22line-height:17.12px;%22%3E%3Cstrong%3EAll eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:black;font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:17.12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3EJob Skills:%3C/strong%3E%26nbsp; Customer Service%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:17.12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3ETechnical:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:black;font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:17.12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:17.12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EData Entry, Information Technology, Operational and Administrative Support%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:17.12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3EProfessional:%3C/strong%3E%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:black;font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:17.12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/span%3E%3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(0,0,0);font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:17.12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EAttention to Detail, Confidentiality, Customer Focus, Verbal Communication%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in 0in 9.0pt;%22%3E%3Cspan style=%22color:#0e3f75;font-family:Arial, sans-serif;font-size:16px;%22%3E%3Cstrong%3E%3Cu%3EEducational Transcript Requirements:%3C/u%3E%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EOfficial educational transcripts are required for all post-high school educational accomplishments, coursework or degrees claimed on the application. Applicants will be required to submit an official transcript prior to receiving a formal offer of employment. Failure to provide transcripts within five (5) working days of being requested will cause the applicant to be eliminated from further consideration.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22background-color:white;margin:0in 0in 9.0pt;%22%3E%3Cspan style=%22background-color:rgb(255,255,255);color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;line-height:115%;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EPlease note that a transcript is considered %22official%22 only if it is an original copy from the educational institution and includes an institutional watermark, ink stamp or embossed stamp. Transcripts printed from the institution%27s website will not be accepted. ODH reserves the right to assess the academic credibility of an educational entity%27s award of a putative degree.%3C/span%3E%3C/span%3E%3C/p%3E
*!

Supplemental Information:

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION.

Unless required by legislation, the selected candidate will begin at Pay Grade 28, Step 1 of the OCSEA union Pay Range Schedule ($23.65 per hour), with an opportunity for pay increase after six months ($24.27 per hour) of satisfactory performance and then a yearly raise thereafter. 

APPLICATION PROCEDURES: 
All applicants must submit a completed Ohio Civil Service Application using the TALEO System. Paper applications will not be considered. Applicants must clearly indicate how they meet the minimum qualifications and/or position specific minimum qualifications. Applicants are also encouraged to document any experience, education and/or training related to the job duties above. An assessment of these criteria may be conducted to determine the applicants who are interviewed.

STATUS OF POSTED POSITION:
You can check the status of your application online by signing into your profile. Jobs you applied for will be listed. The application status is shown to the right of the position title and application submission details.

BACKGROUND CHECK NOTICE:
The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

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Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

*!

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Job Details
Organization: Health
Agency Contact Name and Information: Gayla.A will contact you if selected for an interview.
Unposting Date: Sep 8, 2026, 11:59:00 PM
Work Location: Health Department Building, 246 North High Street, 1st Floor, Columbus, 43215
Primary Location: United States of America-OHIO-Franklin County
Compensation: $23.65
Schedule: Full-time
Work Hours: Monday - Friday; 8am - 5pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Technical Skills: Data Entry, Information Technology, Operational and Administrative Support
Professional Skills: Attention to Detail, Customer Focus, Verbal Communication, Confidentiality