Columbus, Ohio
Customer Service Assistant 2 [Video Redaction] (20059013)
Job details
- Location
- Columbus, Ohio
- Work type
- Onsite
- Compensation
- $49,192/yr
- Posted
- 1 week ago
- Apply on
- stateofohio.csod.com
About this role
All job postings will expire at 11:59 PM Eastern Time on the application deadline.
Customer Service Assistant 2 [Video Redaction] (20059013)
Organization: Public Safety
Agency Contact Name and Information: Kate Veeley | [email protected]
Work Location:
1970 West Broad Street
Columbus, Ohio, 43223-1102
United States
Compensation: $23.65 per hour
Schedule: Permanent - Full Time
Work Hours: 7:00am to 3:30pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Position Number: 20059013
Requisition ID: req1300
Agency Contact Name and Information: Kate Veeley | [email protected]
Work Location:
1970 West Broad Street
Columbus, Ohio, 43223-1102
United States
Compensation: $23.65 per hour
Schedule: Permanent - Full Time
Work Hours: 7:00am to 3:30pm
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Customer Service
Position Number: 20059013
Requisition ID: req1300
Who We Are
Ohio State Highway Patrol
Is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism
Is an internationally accredited agency whose mission is to protect life and property, promote traffic safety and provide professional public safety services with respect, compassion, and unbiased professionalism
What You'll Do
Ohio Department of Public Safety - Ohio State Highway Patrol
Report In Location - 1970 W Broad Street, Columbus OH 43223
Work Hours - 7:00am to 3:30pm
***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
Perks of Working for the Ohio Department of Public Safety
* Multiple pay increases over the first years of service!
* Free Parking!
* Free Gym Access & Walking Path!
* Daycare On-site!
* Cafeteria On-site!
What You'll Do as a Customer Service Assistant 2
Report In Location - 1970 W Broad Street, Columbus OH 43223
Work Hours - 7:00am to 3:30pm
***THIS POSITION REPORTS INTO THE OFFICE 5 DAYS A WEEK***
Perks of Working for the Ohio Department of Public Safety
* Multiple pay increases over the first years of service!
* Free Parking!
* Free Gym Access & Walking Path!
* Daycare On-site!
* Cafeteria On-site!
What You'll Do as a Customer Service Assistant 2
- Research &/or search for video files.
- Utilize specialized software &/or computer equipment to redact personal &/or other confidential information within audio &/or video recordings.
- Work directly with Ohio Department of Public Safety (ODPS) Legal Office on questions related to redactions.
- Categorize, organize & classify files that are received, processed & released.
- Track, manage, & update database &/or tracking sheets.
- Provide updates on progress &/or completion of projects to Central Records staff.
Click here to see full position description
Additional Information
Background Check Information
- A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.
- A comparative analysis and/or drug-test may be a requirement of the hiring process.
To request a disability accommodation, please email [email protected] as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.
Why Work for the State of Ohio:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications:
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
9 mos. trg. or 9 mos. exp. in office practices & procedures
AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills: Customer Service
ADA Statement:
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace:
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
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