WakeMed Health & Hospitals
Raleigh, North Carolina
Customer Service Assistant
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Apply to Customer Service Assistant at WakeMed Health & HospitalsJob details
- Location
- Raleigh, North Carolina
- Work type
- Onsite
- Posted
- 3 days ago
- Apply on
- jobs.wakemed.org
About this role
Overview
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining requested average call wait time and projected daily call volume.
Department Description
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred
Experience
2 Years Customer Service Preferred 2 Years Healthcare Preferred
The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining requested average call wait time and projected daily call volume.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE
Licensure
Not Applicable
Education
High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred
Experience
2 Years Customer Service Preferred 2 Years Healthcare Preferred
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