Customer Service Representative

Department Overview:

Dolphin Swim Academy is dedicated to providing a fun, safe, and nurturing environment that fosters each child's emotional, physical, and developmental growth through quality swim instruction.

Anticipated Hours Per Week

8 to 20

Schedule:

Our Fall schedule listed below 

Monday AM: 8:30am to 11:30am 

Tuesday AM 8:30am to 11:00am 

Monday-Thursday PM 3:00/3:30pm to 7:30pm (Start time can be pushed back from 3/3:30!) 

Saturday: 8:00am to 11:30am 

Sunday: 1:00pm to 5:30pm 

Salary/Wage Range:

Hourly $16.00 to $22.00

Number Of Positions

3

Position Summary/Job Duties:

We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for students and their families, providing assistance with inquiries, registrations, and ensuring a smooth experience throughout their time with us.

Responsibilities:

• Respond promptly to inquiries via phone, email, and in-person visits
• Assist customers with class registrations, scheduling, and payment processing
• Address customer concerns or complaints in a professional and empathetic manner
• Maintain accurate customer records and update information as needed
• Promote our swim school's programs and services to prospective customers
• Collaborate with instructors and other staff members to ensure a seamless experience for students
• Uphold safety protocols and guidelines to ensure a safe environment for swimmers and staff
• Collect feedback from customers to identify areas for improvement and enhance service quality

Qualifications:

• Previous customer service experience, preferably in a similar environment
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to remain calm and composed under pressure
• Passion for swimming and/or experience in aquatics is a plus
• Flexibility to work evenings and weekends as needed

Application Instructions:

Please apply on our website or send us an email with your resume and little bit about yourself. 

Contact:

Org: Dolphin Swim Academy
Contact: Dolphin Swim Academy
Web: https://www.dolphinswimacademy.com/
Email: [email protected]