Customer Service Representative-Clinical (Remote- $15/hr)

American Specialty Health Incorporated is seeking a Customer Service Representative to join its Customer Service-Clinical department. The role answers incoming calls from providers, members, and health plans, assisting with benefit information, problem resolution, and other customer service needs while documenting interactions and coordinating follow-up.

What you'll do:

• Receives and responds to incoming telephone calls
• Answer incoming calls and outgoing calls in a professional, accurate, timely and courteous manner
• Communicates professionally at all times
• Ascertain the nature of the call and record information in the ASH proprietary systems
• Look up caller information using proprietary ASH systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Utilize appropriate resources, including those online; to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Maintains safe, secure, and healthy work environment by following all legal and compliance requirements
• Complete all ASH and CSS trainings timely
• Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel

What they're looking for:

• High School Diploma or GED certificate required
• 1 year experience performing customer service duties
• Basic computer skills
• Strong verbal communication skills
• Ability to utilize and maneuver in multiple systems during a single interaction
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Benefits:

• Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment.