CUSTOMER SERVICE REPRESENTATIVE I (Collections) at Cit…

Job details

Location: Houston, Texas
Work type: Onsite
Compensation: $40,414 - $45,490/yr
Posted: 2 days ago
Apply on: governmentjobs.com

About this role

POSITION OVERVIEW

Applications accepted from: City of Houston Employees Only
Service Line/Section: Utility Billing/Collections

Reporting Location: 4200 Leeland St, Houston, TX 77023

Workdays & Hours: Monday - Friday; 7:00am – 4:00 pm *Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Researches, analyzes and resolves standard customer complaints to provide quality customer assistance.

The Customer Service Representative I duties will include but are not limited to:

Researches, analyzes, and resolves standard customer concerns and inquiries via various forms of communication i.e. phone, email, site visits, etc.
Provides information on City programs, rates and/or process changes, and guidelines.
Educates the public on various initiatives and/or programs.
Provides general information to customers on account balances, services, delinquent accounts and adjustments.
May work with other departments and agencies to resolve billing inquiries.
May verify new customer accounts with other companies.
May collect and balance daily revenue from sale of permits, receipts or fees.
Performs data entry activities to record information.
May distribute forms to customers to complete for City services.
May refer customers who require additional assistance to the appropriate agencies.
May create work orders and project numbers.
May contact other companies to release services on completed projects.
May perform other departmental duties as assigned.

WORKING CONDITIONS

This position is physically comfortable with discretion of walking, standing, etc. Essentially normal office environment with acceptable lighting, temperature and air conditions.

This is a Houston Public Works Department Position at the Tier III Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:

Six (6) months of administrative or customer service-related experience is required.

Substitution: Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS:

None

PREFERENCES

Preference will be given to candidates with Call Center, Collections, and/or Utility experience, display analytical, critical thinking and problem-solving skills. Have experience using skills in Microsoft Office (especially Excel). Ability to type 25-30 words per minute.

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.

If you need special services or accommodations 832-393-6015 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Supplemental Questions

01

Please select the scenario that describes your education.

Less than High School Diploma/GED
High School Diploma/GED
Associate degree or higher

02

How many years of customer service-related or administrative experience do you have?

No experience
6 months
1 year
1 - 2 years
2 - 3 years
3 years or more

03

Describe your customer service and/or administrative experience. (If no experience, enter N/A).

04

How many years of customer service or administrative experience do you have in water, sewer, drainage/storm water, electricity or gas utility services?

Less than 2 years
2 - 3 years
3 - 4 years
4 - 5 years
5 years or more
No experience

05

What is your level of proficiency in Microsoft Office?

Basic: You can create and edit simple documents, spreadsheets, and presentations. You know how to enter data, format text or cells, and save and find files.
Intermediate: You can use features like mail merge, sorting and filtering data, creating simple charts, and automating basic tasks using templates or macros.
Advanced: You can use formulas like VLOOKUP and IF statements, create pivot tables, automate tasks using macros, and customize reports or forms.
No Experience: You have little or no experience using Microsoft Office

06

Please select all languages below that you can read, speak, and write fluently.

Spanish
Vietnamese
None of the above

07

Are you currently a City of Houston employee?

Yes
No

08

If you answered yes to above question, are you currently a Houston Public Works employee within the City of Houston?

Yes
No

09

If you answered yes to above question, are you a current 'Utility Billing' employee within Houston Public Works?

Yes
No

10

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

Yes
No

Required Question

Agency Information

EmployerCity of HoustonAddress 901 Bagby St

Houston, Texas, 77002 Website https://www.houstontx.gov/

About City of Houston

City of Houston

Houston, Texas

Website LinkedIn