Customer Service Representative - Tier I Tech Support

Supervision

Reports to: Technical Support Manager

Come grow with us!

Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

Your Role and Impact

If you have a passion for problem solving and customer service, we want you! In this role, you will combine your technical knowledge with your communication skills to resolve customer inquiries regarding ViewSonic products and services. This is a great entry-level role that will provide exposure into various facets of the tech industry.

Day to Day Responsibilities

• Represent ViewSonic via phone, email, and chat for the specified customer types within the call center
• Responds to prospective customers via phone, email, chat professionally within specified timeline with product information and sales opportunities
• Assisting end users with basic product troubleshooting, accessories and parts store, service warranty claims, and the RMA process
• Capture customer information, issues, and troubleshooting steps for process warranty returns or exchanges
• Assist customers with purchases or capture sales opportunities using SalesForce software based on customer needs
• Successfully listen to understand and isolate customers’ needs; collects the necessary information to determine course of action for the enterprise accounts efficiently

Your Profile

• HS Degree, BA in Computer Science, Information Technology, or related field preferred
• 1 years' experience in a customer service; in a technical environment is preferred
• Experience with inbound, outbound calls, able to handle all types of customer inquiries, returns, diffusing escalated calls is required; call center experience preferred
• Strong written and verbal communication
• Basic level knowledge of troubleshooting electronics, such as settings, installations, various display cable type and connections is preferred
• Bilingual Spanish or French a plus

What’s in it for you:

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment
• Advancement for career in customer success, sales, or marketing

Work Environment & Requirements

• Environment: Full time in office
• Physical Effort: Work requires infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards

At ViewSonic, we do more than just, “See the Difference.” We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.