Customer Service Specialist 2 - Part-Time - Permanent - 2026-09130

About the Department

Classification- Customer Service Specialist 2

Job Status- Part-Time / Permanent

WDFW Program- Director’s Office – Region 6
Duty Station- Montesano, Washington – Grays Harbor County

 

Learn more about being a member of Team WDFW!

Region 6 Headquarters – Photo Credit: WDFW

 

Join our Region 6 office in Montesano as a Customer Service Specialist 2, where you’ll provide critical support to the public and help connect our diverse communities to the services and programs offered by WDFW.

 

As a front-line representative, you’ll play a key role in assisting customers with inquiries related to agency programs, rules, laws, and procedures.

 

You’ll act as a liaison between community members and WDFW staff, ensuring accurate information is communicated and services such as license sales are processed efficiently.

 

What to Expect:

Among the varied range of responsibilities held within this role, the Customer Service Specialist 2 will,

Interpret Agency Policies and Procedures:

• Provide interpretation and advice on agency policies, procedures, rules and regulations for hunters, fishers, the recreating public, and regional staff using appropriate examples and supporting information.

Explain, Advise, and Sell Agency Recreational Licenses:

• Provide accurate information about license types and package options.
• Resolve issues related to licenses purchased from other License Vendors.
• Sell fishing and hunting licenses using both cash and credit technologies.
• Balance tills and resolve discrepancies as needed.
• Act as liaison between Licensing staff in Olympia and Regional License dealers.
• Facilitate access to resources through the sale of appropriate licenses.

Resolve Customer Issues and Inquiries:

• Independently resolve customer problems by identifying issues, determining appropriate procedural steps, coordinating with program staff, and communicating outcomes.
• Demonstrate knowledge of disability-related regulations and assist customers with disability status requests for access, hunting, and fishing accommodations.

Provide Support to Regional Staff:

• Assist regional staff with daily operational needs, including basic IT troubleshooting, printing support, office supply coordination, and track permitting requests.
• Process Order Payment Forms (OPFs) for field staff to ensure timely payments.
• Assist with archival projects, mailing services, bulk mailings, and updates to hotlines with timely Program season information.
• Proctor tests for Hunter Education, Wildlife Rehabilitators, Trapping and Falconry programs.
• Assist sealing wildlife pelts as needed.

 

Working Conditions: 

 

Work Setting, including hazards:

Office setting with occasional requirement to go out to warehouses to contact staff. Some lifting of paper products and pamphlets. Office space includes a laboratory; however, the incumbent is not required to perform lab work. Warehouse areas are located on gravel surfaces; equipment and supplies are stored both inside the building and in warehouse facilities.

Schedule:

Part-time position working five (5) days per week, totaling 22.5 hours per week. Schedule may be set or vary based on operational needs. Additional hours may be available depending on workload and staffing requirements. May be responsible for opening and closing the office.

Tools and Equipment:

Computers and software programs, VoIP telephones, radios, projectors, video conferencing equipment, cell phones, internet access, business hub printers, fax, copier, and scanner. May provide occasional support to field staff as necessary with appropriate Personal Protective Equipment (PPE) provided by that program or division.

Customer Interactions:

Frequent interaction with hunters, fishers, tribal, enforcement, general public, and agency staff at both regional and headquarters. Responsibilities include answering phones, assisting walk-in customers, and responding to emails. Requires strong customer service skills, the ability to remain composed and professional in high-demand or stressful situations, and the ability to work independently with minimal supervision.

 

Qualifications:

 

Required Qualifications: 

High School diploma or GED equivalent.

AND

Six (6) months of customer service experience, which includes providing assistance to clients/customers regarding inquiries, complaints, or problems.

Preferred Qualifications:

In addition to the required qualifications, our ideal applicant will possess one or more of the following:

 

• Associate’s, Bachelor’s, or Master’s degree, or vocational certification. 

Experience with:

• Using the Washington Interactive Licensing Division (WILD) System. 
• Responding to inquiries related to WDFW Hunting and Fishing Regulations. 
• Implementing WDFW Licensing Division Policies and Procedures. 
• Utilizing WDFW Licensing Division fulfillment and distribution channels for Recreational Customer Service Center, Dealer, and Commercial Units. 
• Internet Point of Sales and Point of Sales applications to complete customer sales. 
• Utilizing and implementing Customer Service Processes and Procedures.

Working Knowledge of:

• Washington Interactive Licensing Database (WILD) Business Rules and Requirements. 

Your application should include the following:

• A completed online application showcasing how your qualifications align with the job requirements.
• An up-to-date resume.
• A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate.
• At least three (3) professional references with current contact information.

Other Qualifications

In addition to pay and other special employee programs, there are other benefits that WDFW employees may be eligible for. Click the “Benefits” tab at the top of this announcement to learn more.

 

Important Note: 

All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link:  https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

 

 

Veteran and Military Spouse Preference Notice: 

Per RCW 73.16.010 Veterans and qualifying spouses who meet the minimum qualifications of a position are eligible for preference during the initial application review stage. To receive this benefit, please do the following: 

• Notify us of your veteran or military spouse status by email at [email protected].  
• Veterans only – Attach a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter.
  • Please redact any PII (personally identifiable information) data such as social security numbers.
• Subject line must include recruitment number, position, and spouse/veteran (example: 2026-1234 – Biologist 1 – Veteran)
• Include your name as it appears on your application in careers.wa.gov.

 

 

 

Diversity, Equity, and Inclusion Employer

As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully.  All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.

 

The Department of Fish and Wildlife is an equal opportunity employer.  We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity.  Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.

 

Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email [email protected], or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.

 

Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or [email protected]. 

 

Other questions: If you have other questions regarding this position, please reach out to [email protected] and reference job #2026-09130.

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Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

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Agency Information

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View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov