Customer Service Specialist 2 - Unclaimed Property

About the Department

The Department of Revenue is filling a Customer Service Specialist 2 position on the Unclaimed Property team (UCP) within the Taxpayer Account Administration (TAA) division in Tumwater, WA.  Make a difference, join our team! 

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.   
 
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
 
Taxpayer Account Administration (TAA) is a division of Revenue that administers many programs including forest excise tax, fish tax, cigarette and other tobacco products taxes, local sales tax, tax incentives, and reseller permits. Additionally, the division is responsible for the distribution of state and local taxes, ensuring compliance with the Revised Uniform Unclaimed Property Act, and returning unclaimed property (UCP) to the rightful owners. This is an opportunity to work with supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. We believe the success of one is key to the success of all and strive to ensure a cooperative and supportive environment. You can expect:

• Getting work done accurately.
• Working efficiently.
• Sharing new ideas.
• Being kind.

Telework: The duty station is in Tumwater, Washington and the successful candidate will need to travel to the office a minimum of two days a week for critical job duties. Details of teleworking considerations will be addressed during the interview process. 

Position Duties

As a Customer Service Specialist 2 (CSS2), you will advise businesses on the proper procedures of reporting unclaimed property and assist customers with Unclaimed Property refund issues surrounding individuals, businesses, estates, trusts, and partnerships via the phone, mail and email, and in person.
 
You will also:

• Provide instruction to the public concerning unclaimed property laws and procedures.
• Utilize the departmental administration tools and knowledge of other state and federal regulations in support of unclaimed property customers.
• Assist in other unclaimed property functional areas including seasonal office support.    
• Apply technical knowledge of legal documents to answer questions and resolve issues.

Minimum Qualifications

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies:

Demonstrated ability to interpret and apply Unclaimed Property laws, policies, and procedures, gained through progressive experience resolving complex holder and claimant inquiries and providing accurate guidance on multifaceted UCP reporting and compliance requirements.

Demonstrated skill in providing exceptional customer service to both holders and claimants, obtained through experience addressing sensitive issues, de-escalating complaints, clarifying technical concepts, and maintaining confidentiality in a fast-paced and high-volume work environment.

Proven ability to produce accurate, high-volume administrative work such as scanning, document preparation, mailing, claim form processing, and time-sensitive correspondence supported by experience performing detailed office support tasks with strong attention to detail.

Demonstrated ability to manage workload effectively under frequent interruptions, developed through experience independently prioritizing tasks, meeting deadlines, and completing work under general supervision in a fast-paced office or customer service setting.

Demonstrated proficiency using office technology including computers, communication software, scanning equipment, and electronic filing systems—obtained through regular use of standard office tools to complete reports, process documents, and support UCP claim workflows.

Proven ability to follow established policies, procedures, retention schedules, and public records requirements, supported by experience complying with departmental or programmatic rules while exercising independent judgment when existing guidance does not fully address the situation.

Demonstrated ability to collaborate effectively with coworkers, managers, and customers, gained through prior experience working in team-oriented service environments and communicating with multiple internal and external partners regarding UCP claims and inquiries.

Proven ability to adapt quickly to changing priorities and participate in continuous learning, supported by experience engaging in special projects, attending training, and contributing to process improvements within a customer service or compliance program.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Preference may be granted to applicants who possess additional experience and/or education:

• A high school diploma or equivalent and two years’ customer service experience 
• An associates degree and two years of experience providing assistance to customers regarding inquiries, complaints, or problems.  
• A bachelor’s degree or equivalent experience providing assistance to customers regarding inquiries, compliances, or problems.  

To be considered:

• Please complete your online profile in detail.
• Attach a resume detailing your work experience.
• Please attach a letter of interest, describing your specific qualifications for the position.
• Include three or more professional references with current contact information.

Note- Incomplete application or applications missing requested materials may be disqualified from the hiring process. 

Throughout our selection process, we will be evaluating for knowledge, skills, abilities, behaviors, and capacity that aligns with the culture of the Department of Revenue.
 
To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.


Questions?

Hello, my name is Lance and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.  
 
Please contact any part of the Staffing team at [email protected] or give me a call (360) 704-5725.      

Other Qualifications

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).  
 
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer.  We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses.  We encourage you to apply.
 
If you need help during the application process, please call the Human Resources Office at 360-704-5731.  Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note:  If the position offers benefits which differ from the following, the job posting should include the specific benefits. 

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS).  New employees have the option of two employer contributed retirement programs.  For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP).  This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays 
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. 

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave 
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. 

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.  

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave 
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Supplemental Questions

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Agency Information

EmployerState of WashingtonAddress View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504 Website http://www.careers.wa.gov