Customer Support Analyst - PO

%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3EAt UPMC, we’re all here for the same reason — to make Life Changing Medicine happen. Join our team and you will play a unique and important role in our mission to change healthcare for the better.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3EWhy Join UPMC?%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3EWe don’t just take care of patients — we take care of our team, too. And we have the data to prove it. In addition to the%26nbsp;benefits%26nbsp;you’d expect from an industry leader you can expect:%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-left:.375in;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3E•%26nbsp;%3Cstrong%3EAWARD-WINNING WORKPLACE:%26nbsp;%3C/strong%3ERanked #1 for Best Places to Work for Women %26amp; Diverse Managers%26nbsp;by Diversity MBA%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-left:.375in;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3E• A recent study showed that UPMC benefits are 20% higher in value than other healthcare providers in our market.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-left:.375in;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3E• Competitive pay%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-left:.375in;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3E• Tuition reimbursement%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:black;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-left:.375in;margin-top:0pt;%22%3E%3Cspan style=%22background-color:white;%22%3E•%26nbsp;Opportunities to grow in your career%26nbsp;at UPMC%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22color:#843FA1;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-top:0pt;text-align:center;%22%3E%3Cspan style=%22background-color:white;%22%3E%3Cstrong%3EUPMC is looking for a full-time Costumer Support Analyst to support our UPMC Pharmacy Distribution Center located in the South Side of Pittsburgh.%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22color:#843FA1;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-top:0pt;text-align:center;%22%3E%3Cspan style=%22background-color:white;%22%3E%3Cstrong%3EThis position works standard daylight hours, Monday-Friday. Weekends off!%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22color:#843FA1;font-family:Arial;font-size:10.0pt;margin-bottom:9pt;margin-top:0pt;text-align:center;%22%3E%3Cspan style=%22background-color:white;%22%3E%3Cstrong%3EThis is a hybrid position, 4 days remote and 1 day in office (typically Tuesdays).%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cstrong%3EPurpose:%3C/strong%3E%3Cbr%3EProcurement Operations provides services to all integrated facilities and supports the procurement of assigned goods and services. The Customer Support Analyst will Act as SPA (Single Point of Accountability) for inquires related to requisitioning, purchasing, and the status of goods/services procured. Customer Support Analyst - Procurement Operations works under the direction of Supply Chain Management. The Customer Support Analyst, Procurement Operations will support and assist with development and implementation of Supply Chain initiatives that reduce operational cost and improve service levels. They will focus on the remediation of operational procure to pay process gaps by determining root cause and implementing corrective actions. The Customer Support Analyst must collaborate effectively while managing multiple tasks, tight deadlines, and high pressure situations.%3Cbr%3E%3Cbr%3E%3Cstrong%3EResponsibilities:%3C/strong%3E%3Cbr%3E%26nbsp;%3C/p%3E%3Cul%3E%3Cli%3ESupport customer inquires regarding procurement processes, RUSH orders, vendor/item selection, and purchase order status%3C/li%3E%3Cli%3EMaintain and provide sales tax exempt certificates as requested%3C/li%3E%3Cli%3EDevelop, review, and maintain procedure documents%3C/li%3E%3Cli%3EPerforms related responsibilities as required/assigned%3C/li%3E%3Cli%3ESupport purchase order expediting, end user item fulfillment requests, resolution of PO/invoice match exceptions , and facilitate the return of products received (RMA/RGA process)%3C/li%3E%3Cli%3ERespect and maintain the confidentiality of all patient, physician, and hospital related information.%3C/li%3E%3Cli%3EProvide routine training and support on procurement policies %26amp; procedures, technology, and customer procure to pay channels%3C/li%3E%3Cli%3EParticipate on cross functional teams (internal and external) to support business objectives%3C/li%3E%3Cli%3EPerform a routine review of customer inquires and identify trends and opportunities for process improvements%3C/li%3E%3C/ul%3E

• Bachelor's degree in Business, Finance, Accounting, Supply Chain Management or related field and 1 years of related work experience required.
• OR Equivalent education and experience.
  
  Licensure, Certifications, and Clearances:
   
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

Job Details
Primary Location: USA-PA-Pittsburgh
Work Locations: South Side Distribution Center, 3175 East Carson Street, 15203
Business Unit: Corporate Finance
Schedule: Regular, Full-Time
Shift: Day Job
Union: No
Salary Range: 25.40, 43.85