Customer Support/External Liaison

%3Cp class=%22Heading3rdlevel%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px 4px;orphans:2;text-align:justify;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cb style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(224, 62, 45);font-family:arial, helvetica, sans-serif;font-size:11px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:normal;letter-spacing:normal;orphans:2;text-align:justify;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 id=%22docs-internal-guid-de4ecb92-7fff-4d6d-ca6a-9ea057b43894%22%3E%3Cspan style=%22font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;%22%3E%3Cstrong%3EThis is a full-time, Non-Represented role. The salary grade for this posting is 4017. The salary range is%3C/strong%3E%3C/span%3E%3Cspan class=%22Apple-tab-span%22 style=%22font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre;%22%3E%3Cstrong%3E %2434,268 to %2446,126.%3C/strong%3E%3C/span%3E%3Cspan style=%22font-style:normal;font-variant:normal;font-weight:400;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:96%;margin:0in 0in 8.75pt;text-align:left;text-indent:0in;%22 align=%22left%22%3EFor forward-thinking administrators and educators, opportunities abound in the School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city’s more than 203,000 school-aged children. The District seeks leaders who have a passion for working with schools, principals and communities who are committed to ensuring all students achieve.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EServing a population as diverse as ours requires creativity, commitment and vision. Will you join us?%3C/p%3E%3Ch1 style=%22margin:0in 0in 7.3pt -.25pt;%22%3E%3Cspan style=%22font-size:16px;%22%3EJob Summary%3C/span%3E%3C/h1%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 8.0pt -.25pt;%22%3EProvides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in 8.0pt -.25pt;%22%3EFor the Charter Schools Office, provides information to families and the public regarding charter school operations. Responds to charter school related concerns and complaints, and performs administrative tasks.%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3EWorks closely with School Advisory Councils in Renaissance Charter Schools to support their development and school engagement.%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3C/b%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in .5pt .1in;mso-list:l0 level1 lfo1;text-indent:-.1in;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-list:Ignore;%22%3E%26nbsp; %3C/span%3EInteracts with District personnel and the public to address issues related to the application process; responds with efficiency and effectiveness to the information request.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in .5pt .1in;mso-list:l0 level1 lfo1;text-indent:-.1in;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-list:Ignore;%22%3E%26nbsp; %3C/span%3EMaintains a log of the inquiries received on a database; reviews the types of inquiries received with the%3Cspan style=%22font-size:12.0pt;%22%3E%3Cb style=%22mso-bidi-font-weight:normal;%22%3E%3Cspan style=%22line-height:103%;mso-bidi-font-size:11.0pt;%22%3E%3Cstrong%3E %3C/strong%3E%3C/span%3E%3C/b%3E%3C/span%3Eadministrator.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in .5pt .1in;mso-list:l0 level1 lfo1;text-indent:-.1in;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-list:Ignore;%22%3E%26nbsp; %3C/span%3EInteracts with various functional areas to attain viable solutions to problem situations.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0in 0in .5pt .1in;mso-list:l0 level1 lfo1;text-indent:-.1in;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font:7.0pt %26quot;Times New Roman%26quot;;mso-list:Ignore;%22%3E%26nbsp; %3C/span%3EParticipates in special projects as assigned by conducting research to gather pertinent information.%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:107%;margin:0in 0in .0001pt;text-align:left;text-indent:0in;%22 align=%22left%22%3E%3Cspan style=%22mso-spacerun:yes;%22%3E%26nbsp;%3C/span%3E%3C/p%3E

Knowledge, Skills and Abilities

Demonstrated knowledge of:

• methods and techniques associated with effectively addressing numerous inquiries.

• office principles, practices and procedures.

Demonstrated ability to:

• maintain a log of the inquiries received.

• interact with the public.

• maintain records and prepare reports.

 

Ability to:

• learn and explain the personnel policies and practices of the School District.

• use computer applications, including Microsoft Word and Excel.

• communicate effectively, both orally and in writing.

• establish and maintain effective working relationships.

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Job Details
Primary Location: Student Placement (9210)
Job: Central Office
Organization: The School District of Philadelphia
Schedule: Regular
Employee Status: Non-Management
Job Posting: Sep 24, 2026, 2:52:21 PM
Union Affiliation: Not represented by a union
Overtime Status: Exempt
Unposting Date: Nov 23, 2026, 10:59:00 PM