Customer Support Specialist
Job details
- Work type
- Remote
- Posted
- today
- Apply on
- jobs.ashbyhq.com
About this role
2+ years customer support or frontline client-facing experience, ideally at a SaaS company; knowledge of TikTok Shop and affiliate ecosystem; clear written communication; technical ability to reproduce issues and write bug reports; US or EU overlap hours with weekend coverage.
What you'll do at Reacher:
- resolving customer issues
- educating customers
- documenting bugs
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