Customer Support Strategy Analytics Intern

BMW Group is an independent group of companies committed to creativity, breakthrough ideas, and design excellence. The Customer Support Strategy Analytics Intern will create and maintain business reports and dashboards, analyze data and performance metrics, ensure data quality, support reporting automation, collaborate with IT, and assist with AI and automation initiatives.

What you'll do:

• Create and maintain business reports, dashboards, and analytics using Tableau and similar tools
• Analyze data to identify trends, insights, and opportunities that support business decision-making
• Ensure data accuracy and consistency through validation, quality checks, and documentation updates
• Support ad-hoc reporting requests while helping improve and automate recurring reporting processes
• Monitor KPIs and performance metrics to track progress against key business initiatives
• Partner with IT teams to troubleshoot issues and enhance reporting tools and workflows
• Assist with AI and automation initiatives, including chatbot development, model training, workflow automation, performance monitoring, and continuous improvement

What they're looking for:

• Currently enrolled in a bachelor or master's degree program at an accredited college or university
• Possess a minimum cumulative GPA of 3.0 (not just in major)
• Have completed at least 60 college credits or be at least a rising Junior
• Ability to work full-time (36.25 hours/week)

Benefits:

• Medical Insurance
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment
• Intern Vehicle Lease Program