Penn Interactive
CX Manager, AI Optimization
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Apply to CX Manager, AI Optimization at Penn InteractiveJob details
- Work type
- Remote
- Compensation
- $85,000 - $95,000/yr
- Posted
- Jul 9, 2026
- Apply on
- job-boards.greenhouse.io
About this role
4+ years in CX or related field, 2+ years administering support platforms, experience with AI-powered support (chatbots/agent-assist/LLMs), strong analytics and documentation skills.
What you'll do at Penn Interactive:
- leading strategy
- optimizing platforms
- managing knowledge
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